Faults and Emergencies

If you have a problem with electricity or gas, here’s what to do.

Is it an emergency?

If lives or property are in danger, call 000 immediately.

How to report a fault or outage

The poles and wires (the infrastructure) that deliver energy to your home or business are owned and managed by your local energy electricity or gas distributors. Distributors work year round to ensure power outages are kept to a minimum, but sometimes factors such as bad weather or scheduled maintenance may disrupt your supply.

To ensure distributors can contact you about outages via SMS, make sure you have registered your mobile number with us. You can check or change your account details in MyAccount.

If your electricity or gas supply is interrupted, or if you detect a fault in or near your home, you can call the 24-hour assistance line operated by your local distributor. Find this number at:

  • The top right of your energy bill
  • In the lists below
  • Or, if you’re unsure which distributor operates in your postcode, call us on 1300 157 216, select Option 1, then Option 1 again to access our Faults and Emergencies line. You’ll be asked to enter your postcode and will be directed to the correct distributor

Further information on energy distributors can be found at the Australian Energy Regulator’s website.

Distributor information

Electricity

Electricity Distributor24-hour numberWebsite
Ausgrid13 13 88www.ausgrid.com.au
Endeavour Energy13 10 03www.endeavourenergy.com.au
Essential Energy13 20 80www.essentialenergy.com.au


Gas

Electricity Distributor24-hour numberWebsite
Central Ranges System1800 676 300www.apa.com.au
Jemena131 909www.jemena.com.au
Wagga Wagga Gas Distribution Network1800 898 220www.australiangasnetworks.com.au

*Please note that Evoenergy services some customers in Palerang (Bungendore) & Queanbeyan

Electricity

Electricity Distributor24-hour numberWebsite
AusNet Services13 17 99www.ausnetservices.com.au
Citipower13 12 80www.powercor.com.au
Jemena1300 131 871www.jemena.com.au
Powercor13 24 12www.powercor.com.au
United Energy13 20 99www.uemg.com.au


Gas

Electricity Distributor24-hour numberWebsite
AusNet Services13 67 07www.ausnetservices.com.au
Australian Gas Network1800 898 220www.australiangasnetworks.com.au
Multinet13 26 91www.multinetgas.com.au

Electricity

Electricity Distributor24-hour numberWebsite
SA Power Networks13 13 66www.sapowernetworks.com.au


Gas

Electricity Distributor24-hour numberWebsite
Australian Gas Network1800 898 220www.australiangasnetworks.com.au

Electricity

Electricity Distributor24-hour numberWebsite
Energex13 62 62www.energex.com.au
Ergon Energy13 22 96www.ergon.com.au


Gas

Electricity Distributor24-hour numberWebsite
Allgas Energy1300 763 106www.apa.com.au
Australian Gas Network1800 898 220www.australiangasnetworks.com.au

Gas

Electricity Distributor24-hour numberWebsite
ATCO Gas Australia13 13 52https://www.atco.com/


Electricity

Electricity Distributor24-hour numberWebsite
Western Power13 13 51https://www.westernpower.com.au/

Safety tips

We’ve got some safety tips and useful information to help you keep your electricity and gas supply safe in your home or business.

More than great energy.

That's better™.