A guide to your energy bill
Our interactive electricity bill explains where to find key pieces of information and what different parts of the account show.
If you have any questions about your Alinta Energy electricity bill today or in the future, please don’t hesitate to contact us on 133 702 from 8am to 7pm on weekdays or from 9am to 4pm on Saturdays, or email firstname.lastname@example.org.
Check out the interactive bill below:
Account holder's name and billing address.
This is the actual address we are supplying your electricity to.
This area shows a summary of the payments you have made since your previous Alinta Energy electricity bill, any balance carried forward (which is payable immediately), as well as the billing period and number of days the account covers. It will also show details of your concession (if eligible) as well as any one-off or special discounts, bonuses or charges. Note, if you are making monthly instalments this area will also show a Payment smoothing discount.
This area shows the different payment options available for your Alinta Energy plan. When paying your bill, you will need to do so using one of these options by the due date shown.
If you need to contact us, you'll find the relevant details here.
Fault or Emergency
If you need to report an electricity fault or emergency, you'll find the phone number for the local distributor for your home here. You can, of course, also call us and we'll put you through to them.
Your Alinta Energy details
When you contact us, you may be asked for either your customer number or your electricity reference number. You'll also find the name of the plan you're on here.
This shows you the amount owing for this account and the due date. Or, if your account is in credit, the amount it’s in credit. If your account has a pay on time discount, be sure to pay on or before the due date to receive your discount. If you have chosen to pay your accounts by direct debit, there will be a message here confirming the arrangement.
Your electricity usage
This graph shows the amount you have spent on electricity per day, for this billing period. Also, a comparison of what you have used this period compared to previous periods. The accounts that cover summer and winter will often be higher (due to heating and cooling costs) than those that cover spring and autumn. This graph also shows the greenhouse gas emissions produced from your home electricity usage. You will also see a benchmarking table which allows you to compare your quarterly usage to the average quarterly usage of other households in your area.
Account in detail
This area shows the breakdown of your electricity charges for this account including how much electricity you've used, whether the account is based on an actual or estimated meter read and the distributor's supply charge for the period. It also shows your National Meter Identifier (NMI) which is a number specific to the meter installed at your home, the supply address, network tariff and billing period.
If you've made a number of payments leading up to this account being posted - more than we could fit on the front of your account - they will be detailed here.
Our messages to you
We'll often include messages in this area about new products or services we're offering, or just information we think will be important for you to know.
Information of interest
This area includes a range of additional information and contacts that could come in handy for you.
Access to your meter
This is the approximate date your electricity meter will be read again (please note, this won't appear on a final account we send you). If your meter is normally difficult to access, always try to make it available for the few days before and the few days after this date, or your next account may be based on an estimate.