Protection of your personal Information


Scammers are always working on different methods and opportunities to access your personal information and bank details and it’s a known fact that Scams have unfortunately become all too common in today’s world.  Emails that don’t look right, text messages that just don’t look genuine or you randomly receive a phone call asking for information that you would not normally give out over the phone. 
 
The energy industry has recently been targeted by a number of these unsolicited scam techniques whereby the scammers claim to be from genuine companies, like Alinta Energy. 
 

How can you protect yourself?

To assist you in making sure you are protected, we want you to feel safe in knowing the facts when it comes to sharing your personal and banking information with Alinta Energy.
  • You can securely pay your bill by phone using our automated bill payment system which can be accessed by calling 13 37 02 and pressing option 2. 
  • You should only update your account information using My Account or with an authorised Alinta Energy Customer Care representative whereby you have initiated the call and the phone number you dialled came from a trusted source, such as our website, your bill or our marketing materials.
  • Only authorised energy retailers and their affiliated sales channels will be able to verify your address using your NMI (National Meter Identification number); and only authorised energy retailers and their affiliated sales channels can match your address with your NMI.
  • We will always provide a customer reference number to you over the phone that can be used to reference your account details via our billing system at a later date.
 

What should I do if I am targeted?

If you receive a suspicious call from someone claiming to be from Alinta Energy, hang up immediately and contact us on 13 37 02.
 
If you think you have provided your credit card or bank account details to a suspected scammer, contact your bank or financial institution immediately.
 
If you do receive a call that you think may have been a scam, please lodge it with the Federal Government's Scam Watch website at http://www.scamwatch.gov.au or call the ScamWatch ACCC Info Centre on 1300 795 995.
 
Please contact your local police if you believe you may be the victim of fraud.