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Changes to gas services in Albany

After a comprehensive review, ATCO has confirmed the Albany Gas Distribution System is nearing the end of its useful life. Rebuilding the ageing infrastructure would come at a cost that would ultimately be passed on to customers.

ATCO announced earlier this year the Albany Gas Distribution System will be decommissioned. This will happen in stages over three years, commencing in early 2027.

Find out more about the Albany Gas Network Decommissioning.

ATCO will work with Alinta Energy, your gas retailer, to make the decommissioning process as smooth as possible for you.

The WA Government is also working out how best to support households and businesses impacted by the decommissioning and will make sure customers have the information they need to make an informed decision on their transition to an alternative energy source.

The WA Government will share further information on the transition program, including support for businesses and households, as soon as it becomes available.

Find out more from the WA Government about changes to the Albany Gas Distribution System.

Frequently Asked Questions

You don't need to do anything right now. You will be contacted by ATCO before any changes occur at your property, with information explaining the timing and options available to you.

There are no changes to your account right now.

Following a thorough review, ATCO, the gas network operator, has found that the Albany Gas Distribution System is nearing the end of its operating life. The cost of replacing this ageing infrastructure would lead to more costs for you as a customer.

You can find more information on ATCO’s website atco.com/albany

ATCO currently expects the decommissioning process to begin in January 2027 and take around three years to complete. You will be contacted well in advance with information about the dates for your property’s gas disconnection.

You will also receive information about the WA Government’s transition process, including information about alternate energy supply options that may be available to you.

For more information on the gas transition, please visit Changes to the Albany Gas Distribution System

No, there's nothing you need to do for now. We'll continue supporting you as your gas retailer until your property is disconnected from the gas network.

When that happens, we'll guide you with information about how to close your account with us and other relevant next steps.

Not at this stage. 

You are encouraged to wait until the WA Government publishes the information and guidance to assist you to make the best decision for your situation. 

We’d encourage you to wait until more information is available about the energy transition, including the supports that will be available to assist you.

However, if you would like to disconnect your gas supply ahead of schedule, we can organise for ATCO to remove your meter earlier at no cost to you.  To do this, please submit an enquiry form.

However, if you choose to disconnect earlier, you may not be eligible to access any additional support that becomes available as part of the energy transition process. 


Acknowledgement of Country
Alinta Energy acknowledges the Traditional Custodians of the land on which we live, work and conduct our business operations.  We acknowledge the continuing connections of Aboriginal and Torres Strait Islander Peoples to Country and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander people.

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