Faults and emergencies

If you have a problem with electricity or gas, here’s what to do.

Is it an emergency?

If lives or property are in danger, call 000.

How to report a fault or outage

If your electricity or gas supply is interrupted, or if you detect a fault in or near your home, call the “Faults and Emergencies” number for your local distributor at the top right of your energy bills.

If you can’t find a copy of your energy bill call the Alinta Energy team on 13 37 02.

Safety tips

It is a good idea to be prepared in the event of a power or gas supply failure.

It’s never a perfect time when the power cuts out but our guide can help you prepare.
If you smell gas and suspect you have a gas leak - it's essential that you act immediately.