Customer Support

Faults and emergencies

If you have a problem with electricity or gas, here’s what to do.

Is it an emergency?

If lives or property are in danger, call 000.

How to report a fault or outage

If your electricity or gas supply is interrupted, or if you detect a fault in or near your home or business, call the Network Provider below.

Gas Emergencies and Faults

Call the Network Provider (ATCO Gas Australia) on 13 13 52

Electricity Emergencies and Faults

Call the Network Provider (Western Power) on 13 13 51.

Safety tips

It is a good idea to be prepared in the event of a power or gas supply failure.

It’s never a perfect time when the power cuts out but our guide can help you prepare.
If you smell gas and suspect you have a gas leak - it's essential that you act immediately.