If you have a problem with electricity or gas, here’s what to do.
If lives or property are in danger, call 000 immediately.
The poles and wires (the infrastructure) that deliver energy to your home or business are owned and managed by your local energy electricity or gas distributors. Distributors work year round to ensure power outages are kept to a minimum, but sometimes factors such as bad weather or scheduled maintenance may disrupt your supply.
To ensure distributors can contact you about outages via SMS, make sure you have registered your mobile number with us. You can check or change your account details in MyAccount.
If your electricity or gas supply is interrupted, or if you detect a fault in or near your home, you can call the 24-hour assistance line operated by your local distributor. Find this number at:
Further information on energy distributors can be found at the Australian Energy Regulator’s website.
We’ve got some safety tips and useful information to help you keep your electricity and gas supply safe in your home or business.