Faults and emergencies

If you have a problem with electricity or gas, here’s what to do.

Is it an emergency?

If lives or property are in danger, call 000 immediately.

How to report a fault or outage

The poles and wires (the infrastructure) that deliver energy to your home or business are owned and managed by your local energy electricity or gas distributors. Distributors work year round to ensure power outages are kept to a minimum, but sometimes factors such as bad weather or scheduled maintenance may disrupt your supply.

To ensure distributors can contact you about outages via SMS, make sure you have registered your mobile number with us. You can check or change your account details in MyAccount.

If your electricity or gas supply is interrupted, or if you detect a fault in or near your home, you can call the 24-hour assistance line operated by your local distributor. Find this number at:

• The top right of your energy bill
• In the lists below
• Or, if you’re unsure which distributor operates in your postcode, call us on 13 37 02, select Option 1, then Option 1 again to access our Faults and Emergencies line. You’ll be asked to enter your postcode and will be directed to the correct distributor

Further information on energy distributors can be found at the Australian Energy Regulator’s website.