Our continuing commitment to you

We understand the critical role that energy plays in the everyday lives of Australians, because of this, we want you to know we're here to help. For further information, available hardship assistance and additional ways of how you can get in contact with us, see below.

Changes to our call centre

As a result of COVID-19 our call centre is experiencing longer than usual wait times, because of this we'd appreciate your support by submitting all non-urgent enquiries through one of our other available contact channels below.

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COVID–19 News & Media responses

Visit our news centre for the latest Alinta Energy news and media responses to the COVID-19 pandemic.
Read more

Looking to join or moving?

For new customers looking to join Alinta Energy
If you’re looking to switch to Alinta Energy, you can easily sign up online here. All you’ll need is an email address, form of ID and 5 minutes – we’ll then take care of the rest.

If you're looking to move home
We can help you to set up the energy supply for your new home – whether you’re already an Alinta Energy customer or looking to switch to us, visit our moving home page

For the connection of electricity and gas
If you’re in the process of building a new home or renovating an existing, you can arrange for an electricity connection at electricityconnections@alintaenergy.com.au and for gas connections email gasconnections@alintaenergy.com.au or you can call the connections customer support team on 1300 669 950.

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Energy generation

At Alinta Energy we take seriously our role in delivering an essential service for our customers.

Our energy generation assets each have specific plans in place to support ongoing generation.

The teams at our power stations have implemented their pandemic response plan which includes (among other controls) further restrictions on access to the site and increased hygiene protocols. The team is also planning for ongoing availability of critical roles to be performed on site should further escalations occur.

Our office-based teams
To support the health and wellbeing of our people, where appropriate and for roles where this is possible, we've implemented secure online work-from-home arrangements for many office-based teams. Our teams will be available via the usual contact details.

Ways to get in touch

As we’re experiencing longer than usual wait times at our call centre, we have a range of online options to ensure you’re still able to get in contact with us.

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MyAccount

Log in to MyAccount to access your account information, concession details, payment arrangements and more.

Facebook

Send us a direct message through our Facebook page

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Enquire online

Submit a general enquiry form, with your customer number and details handy

Stay up to date with information

Finally, if you’d like more information on the Coronavirus (COVID-19), you can visit:

The World Health Organisation (WHO)
  • The Australian Government Health Department information page
  • The Australian Government information on economic support for the community, business and employers.
  • Once again, thanks for your patience during this challenging event. And to all our customers and Alinta Energy team our number one focus is on your health and wellbeing. You can also find out how you can protect you, your family and the community by visiting the Australian Government Health Department information page.