Government available assistance

Each State Government offers a range of programs and concession rebates. Here you can find information on what may be available to you.


Queensland Government Utilities Assistance Package

As part of its COVID-19 economic relief package the Queensland Government has announced a Utility Assistance Package for both households and businesses in Queensland. Households will receive a $200 utility payment to assist with their electricity and water bills, and all small businesses who consume less than 100,000 kilowatt hours (kWh) will receive a $500 utility rebate. This rebate forms part of a $2.5 billion package to protect Queensland jobs and businesses.

Customers won’t need to do a thing to access the rebates. Rebates will be applied to household or small business electricity accounts from 30th April, customers will see a credit on their first bills from this date. For further information visit the Queensland Governments FAQ page here.

Queensland Government Programs & Rebates

Electricity and gas rebates are available to customers with certain concession cards. The Home Energy Emergency Assistance Scheme is also available to help low-income households pay energy bills at a time of crisis or in emergencies.

Are you a sole trader based in Queensland?

You may be eligible for the $500 sole trader Utility Relief Package rebate. If you’ve already received the $200 household rebate on your bill, this may mean you could be eligible for a further $300 rebate to be applied to your next bill. Please complete the sole trader form here so we can assess your eligibility.


Victorian Government Programs & Rebates

The Victorian Government offers a range of programs and concession rebates for concession card holders. These include an annual electricity concession, a controlled-load concession, or an excess gas or electricity concession if your costs are more than you expected.

Please visit the Victorian Government site here to check if you’re eligible for any of these rebates.

New South Wales

New South Wales Government Programs & Rebates

There are several energy rebates options for New South Wales customers. If you hold a concession card, you may be eligible for a low-income householder rebate, or a gas rebate. If you receive a Family Tax Benefit payment and have dependent children, you may be eligible for a family energy rebate.

If you’re struggling to pay your energy bill due to COVID-19 or for any other reason, you may also be able to apply for the Energy Accounts Payment Assistance Scheme.

To check if you are eligible or to apply for any of these rebates or schemes online, please visit the NSW Government website here.

South Australia

South Australia Government Programs & Rebates

South Australia has a Cost of Living Concession scheme that assists those with low or fixed incomes with the cost of their living expenses, including energy bills. To check if you are eligible or to apply for the scheme online, please visit the South Australian Government website here.