Concessions & Rebates

You may be eligible to receive an energy concession or rebate towards your bill.

The Government of Victoria’s Department for Human Services offers a variety of concessions and benefits to assist low income Victorians with energy accounts. If you have a relevant concession card, you may be eligible for one of the following concessions:

Annual electricity concession

Gives concession cardholders a 17.5% discount off household electricity bills all year round. The concession doesn’t apply to the first $171.60 you’re charged and is capped at $472.78 per annum.

Excess electricity concession

If your annual electricity costs are more than you expected, you may be able to claim a concession if you have a relevant concession card.

Excess gas concession

If your winter gas bill is more than you expected, you may be able to claim a concession if you have a relevant concession card.

Winter energy concession

Gives a 17.5% discount off mains gas used from 1 May to 31 October of each year. The concession doesn’t apply to the first $62.40 your’e charged and is capped at $265.97.

Service to property charge concession

Designed for households with low energy consumption, this concession provides a concession equal to the difference between the energy charges and your service to property charges.

Non-mains energy concession

An annual rebate for eligible cardholders who use LPG for domestic heating or cooking, and/or are individually metered for electricity but who pay a caravan park or accommodation proprietor.

Medical cooling concession

Gives a 17.5% discount off electricity costs from 1 November to 30 April for concession cardholders with multiple sclerosis and other qualifying medical conditions such as Parkinson’s, motor neurone disease, scleroderma and lupus.

Eligibility for the medical cooling concession;

  • Holds an eligible concession card (Pensioner Concession Card, Health Care Card, Veterans’ Affairs Gold Card) and
  • Uses an eligible life support machine or
  • Has a household member who uses an eligible life support machine.

Eligible machines include;

  • Intermittent peritoneal dialysis machines (electricity)
  • Oxygen concentrators (electricity)
  • Haemodialysis machines (electricity and water).

Applications for other machines must be approved by the Department of Human Services.

Controlled load electricity concession

Gives a 13% reduction on the controlled load electricity costs on all quarterly electricity bills.

Life support machine electricity concession

Gives a quarterly rebate on electricity bills where a cardholder or member of cardholder’s household uses certain life support machines, such as an oxygen concentrator or haemodialysis machine.

Eligibility for the life support machine electricity concession;

  • Holds an eligible concession card (Pensioner Concession Card, Health Care Card, Veterans’ Affairs Gold Card) and
  • Uses an eligible life support machine or
  • Has a household member who uses an eligible life support machine.

Eligible machines include;

  • Intermittent peritoneal dialysis machines (electricity)
  • Oxygen concentrators (electricity)
  • Haemodialysis machines (electricity and water).

Applications for other machines must be approved by the Department of Human Services.

Electricity transfer fee waiver

Gives a full waiver of the fee that is normally payable to the electricity retailers when there is a change of occupancy at a property.

Utility Relief Grant Scheme (URGS)

Relief grants for paying overdue energy bills are available to low-income Victorians experiencing unexpected hardship.The grant provides help to pay a mains electricity or gas bill that is overdue due to a temporary financial crisis. You can receive a maximum of $650 on each utility type in a two-year period (or $1,300 for households with a single source of energy (e.g electricity only).You can apply for separate grants for each utility (electricity and gas). A grant can only be provided once every two years per utility type.

Source: Department of Human Services. More information on eligibility for concessions can be found at www.dhs.vic.gov.au/concessions or alternatively you can call the Department for Human Services Concessions Information Line on 1800 658 521.