Our thoughts are with all those who have been impacted by the bushfire emergency. We’d also like to thank the emergency services who are working tirelessly to protect communities, lives and wildlife across the City of Wanneroo and Swan.

If you’ve been affected by the bushfires, please know that we’re here to support you. Your immediate focus needs to be on your safety, not on your power bills.

For our customers in affected areas

We’re here to help. For any of our customers experiencing hardship directly due to the bushfires or for any other reason, we’re here to support you. Please click here to submit an enquiry form and we will get in touch with you as soon as we can.

Alternatively, you can email us at customer.services@alintaenergy.com.au or call our Customer Service Team on 1300 594 893 to discuss the options available to you.

For those who have lost homes or businesses

We’re deeply sorry that you’re experiencing such unimaginable loss or damage due to the bushfires. Please contact us on 1300 594 893 when it is appropriate for you and we’ll look to provide immediate assistance, including the potential waiver of any existing charges remaining on your account.

For all our customers

Please take care and stay safe.  Whatever your circumstance, if you’d like to get in touch please click here to submit an enquiry form.  Alternatively, you can email us at customer.services@alintaenergy.com.au or call our Customer Service Team on 1300 594 893, we’re available Monday to Friday from 8am to 6pm and Saturdays from 8am to 12pm (WST) or email customer.services@alintaenergy.com.au. 

The Alinta Energy Team

More than great energy.

That’s better™.