Customer Information

With a long history as an energy retailer in Western Australia, our focus is on delivering the best possible customer service at all times.

Find out more about the services you can expect from Alinta Energy by viewing the information below. 

If you're having trouble managing your bill payments view our Alinta Energy Hardship Policy.
 
Customer Charter  
Find out more about the services you can expect from Alinta Energy by viewing our Customer Charter. Download
 
Standard Form Contract Terms & Conditions   
Want to find out more about your rights and obligations when buying and using gas from Alinta Energy? View our Standard Form Contract Terms and Conditions for residential gas use. Download
 
Gas Customer Compendium  
The conduct of gas retailers in relation to the supply of gas in WA is guided by a series of obligations known as the Compendium of Gas Customer Licence obligations (Compendium) and compliance with these obligations is a condition of our licence to supply gas.  Download
 
Gas Marketing Code of Conduct   
The Gas Marketing Code of Conduct defines and regulates the standards of marketing gas to customers in WA.       Download
 
Gas Annual Performance Report 2017-18  
This report has been prepared by Alinta Sales Pty Ltd (Alinta Energy) in accordance with the Compendium requirements, and provides information on the following areas:
  • Customers
  • Affordability
  • Disconnections and Reconnections
  • Complaints
  • Call Centre Performance
Download