Contact us
We're here to help with any questions, feedback, or assistance you may need. Our team is dedicated to providing exceptional service, whether you're an existing customer or looking to join.
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Our contact details
Chat with us
We're here to support you. It's quick and easy to connect with us about your energy bill, account or plan.
The best way to reach us is via chat, our team are online Monday to Friday, 9am – 5pm AEST.
Call us
Monday to Friday, 8am – 6pm AEST
Saturday, 8am – 12pm AEST
Residential
Local: 1300 170 941
International: +61 3 5909 9033
Business
Local: 13 39 08
Business enquiry form
For business account management or other enquiries. We’ll get back to you as soon as possible, usually within a business day.
New Connections
Monday to Friday, 8am – 6pm AEST
Call 1300 669 950 and select option 2
Emergencies or faults
Call 13 37 02 and press 1 (24/7).
You can also contact your local distributor — their number is on the top right of your bill.
For more details, visit our Emergencies and Faults page.
Interpreter service
Monday to Friday, 8am – 6pm AEST
Saturday, 8am – 12pm AEST
Local: 1300 297 727
National Relay Service (NRS)
If you are d/Deaf, hard of hearing, or have a speech or communication difficulty, you can contact us using the National Relay Service (NRS)
Step 1: Choose your preferred call channel using the NRS call numbers and links.
Step 2: Give the operator our phone number: 13 37 02.
For more information, visit the National Relay Service
Residential support
If you have questions around billing, payment or general enquiries about your account or our services, simply fill out our enquiry form so we can assist you. We'll get back to you as soon as possible, usually within a business day.
Business support
For business account management, or other enquiries such as billing, quotes or general feedback, simply fill out our enquiry form so we can assist you. We'll get back to you as soon as possible, usually within a business day.
Residential contact
Monday to Friday from 8am to 6pm (AWST)
Local call free from anywhere in WA excluding mobiles
1300 170 941
Overseas
+61 3 5909 9040
Emergencies or faults
13 13 58
24 hours, 7 days or call the phone number listed on your account
For more details, visit our Emergencies and Faults page.
Interpreter service
Monday to Friday, 8am – 6pm AEST
Saturday, 8am – 12pm AEST
Local: 1300 297 727
National Relay Service (NRS)
If you are d/Deaf, hard of hearing, or have a speech or communication difficulty, you can contact us using the National Relay Service (NRS)
Step 1: Choose your preferred call channel using the NRS call numbers and links.
Step 2: Give the operator our phone number: 13 13 58.
For more information, visit the National Relay Service
Customer support centre
If you have a common query, check out our support page for popular topics including tariffs, MyAccount and much more.