Directly from you
3.1. In many instances, Alinta Energy collects Personal Information directly from you. For example, if you are a customer, we may collect your information from an application form you have completed, or when you contact us by phone, email, through our website or via social media sites.
3.2. Your calls to Alinta Energy’s customer contact centre are recorded and monitored for training, service quality control, verification and compliance purposes.
3.3. Some other examples of how Alinta Energy collects Personal Information include:
- If you use our registration system to visit our offices and site locations.
- If you work with us or apply for a job with us.
- If you engage with us via our website, officers or call centres regarding our activities.
- When you or your organisation offer to provide, or provide, products and or services to us.
- When you enter an Alinta Energy competition or participate in a survey.
From our partners
3.4. If you are a customer or potential customer, Alinta Energy may collect information about you through our service providers who provide customer acquisition and onboarding services to us. These service providers may be companies who provide energy comparison or moving assistance services. They collect your information from you and then provide it to Alinta Energy for the purpose of assisting you to become our customer.
3.5. If you participate in the Alinta Energy Rewards Program, we may collect anonymised information about your transactions and purchases from our Rewards Program partner.
From other third parties
3.6. Alinta Energy may also collect information about you from other third parties such as electricity and gas distributors, credit reporting bodies, market data research firms, contractors engaged to monitor metering and provide payment/billing services, government agencies and regulators and other third party service providers.
Through other means
3.7. In the course of Alinta Energy’s functions or activities, we may collect Personal Information (including Sensitive Information) about you indirectly from publicly available sources or from third parties such as:
- through our advanced metering infrastructure (e.g. through our monitoring of smart meter data); and
- from your secondary contact or authorised representatives.
Alinta Energy will only store this information for as long as it is needed to perform the function or activity for which it was collected. Alinta Energy will destroy or de-identify information when it is no longer required for that purpose.
3.8. Alinta Energy may collect Personal Information via our website - see Part 5 Using our Website and Cookies below.
3.9. Alinta Energy may also collect Personal Information that you provide to us when signing up to mailing lists, registering for our events or when submitting a form or feedback on your experience with our website.
3.10. Whenever it is lawful and practicable, Alinta Energy will allow you to interact with us anonymously or by using a pseudonym.
3.11. However, for most of our functions and activities Alinta Energy usually requires your name, contact information and enough information about the particular matter to enable us to fairly and efficiently handle your inquiry, request, complaint or application, or to respond to you, the relevant authorities or to another effected individual/organisations.