Contact us
We're here to help with any questions, feedback, or assistance you may need. Our team is dedicated to providing exceptional service, whether you're an existing customer or looking to join.
We're here to suppport you. It's quick and easy to connect with us about your energy bill, account or plan.
The best way to reach us is via chat, our team are online Monday to Friday, 9am–5pm AEDT. You can message us after hours, and we'll get back to you as soon as we're online.
Solve it faster in the Alinta Energy App
Join thousands of customers who use the Alinta Energy app every day to manage their energy quickly and securely.
- Track your usage anytime
- Pay your bills instantly with Apple Pay and Google Pay
- Update your account without waiting
Our contact details
Chat with us
The simplest way to reach our team, we're online Monday to Friday, 9AM–5pm AEDT.
You can message us after hours, and we'll get back to you as soon as we're online.
Call us
Monday to Friday, 8am – 6pm AEDT
Saturday, 8am – 12pm AEDT
Residential
Local: 1300 170 941
International: +61 3 5909 9033
Business
Local: 13 39 08
Business enquiry form
For business account management or other enquiries. We’ll get back to you as soon as possible, usually within a business day.
New Connections
Monday to Friday, 8am – 6pm AEDT
Call 1300 669 950 and select option 1
Emergencies or faults
Call 13 37 02 and press 1 (24/7).
You can also contact your local distributor — their number is on the top right of your bill.
For more details, visit our Emergencies and Faults page.
Interpreter service
Monday to Friday, 8am – 6pm AEDT
Saturday, 8am – 12pm AEDT
Local: 1300 297 727
National Relay Service
if you’re Deaf or have a communication difficulty, please contact us through the National Relay Service.
Provide the NRS with our phone number 1300 421 575
Postal address
Alinta Energy
PO Box 16196
Collins Street West VIC 8007
Fax
1300 781 235
Residential support
If you have questions around billing, payment or general enquiries about your account or our services, simply fill out our enquiry form so we can assist you. We'll get back to you as soon as possible, usually within a business day.
Business support
For business account management, or other enquiries such as billing, quotes or general feedback, simply fill out our enquiry form so we can assist you. We'll get back to you as soon as possible, usually within a business day.
Residential contact
Monday to Friday from 8am to 6pm (AWST)
Local call free from anywhere in WA excluding mobiles
1300 170 941
Interstate
1800 677 945
Overseas
+61 3 5909 9040
Postal address
Alinta Energy
Locked Bag 55
Perth WA BC 6849
facebook.com/alintaenergy
Fax
1800 651 161
Emergencies or faults
13 13 58
24 hours, 7 days or call the phone number listed on your account
National Relay Service (NRS) and interpreter service
National Relay Service
Interpreter
- If you are Deaf, hard of hearing or have a speech/communication difficulty, please contact us through your preferred NRS call channels detailed on the National Relay Service website.
- Provide the NRS with our phone number 1300 421 575.
Please visit the website for more information about the National Relay Service.
To access our interpreter service, please call 1300 195 575.
Customer support centre
If you have a common query, check out our support page for popular topics including tariffs, MyAccount and much more.