How to use MyAccount

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While we’re always here to support our customers, we also want you to have the freedom to access your account whenever and wherever you need to.

MyAccount is a secure, self-service tool that lets you access your Alinta Energy account 24/7. You can check your bills and usage, manage your payments, update your details and much more.

How do I get started?

Accessing MyAccount has changed. From 28 February 2023, both new and existing customers will need to complete a one-off registration first. Once you have registered you will be able to login.

Getting set up with MyAccount is simple. All you need to do is follow these steps:

  1. Click here to go to the log in page and select 'Register for MyAccount'.
  2. You will be asked a few details about your account, including your first name, last name, date of birth, gas supply address and account number.
  3. Next, you will be asked to provide an email and mobile number.
  4. Create a password for your account.
  5. A one-time code will be sent to your registered mobile number. Enter your one-time code.
  6. Log in and access MyAccount. 

What can I do with MyAccount?

Pay online

Pay your bill when and where you like. From the log in page of MyAccount you can make online credit cards payments to your most recent bill.

Planning a holiday soon? You can even make pre-payments toward your account so you have peace of mind while you’re away.

Customer rewards

We offer more than just a great gas deal – with MyAccount you also get access to amazing local rewards. Click the Rewards Shop icon for discounts off your favourite Aussie brands, electronics, local attractions and much more.

Your bills and account balance

One of the most useful features of MyAccount is being able to check your account balance around-the-clock. Not only can you see your usage history to compare billing cycles, you can access a copy of your bill to get a detailed breakdown of your charges. You can also find out if any payments are due for your account.

Manage payments

Looking to set up a direct debit or bill smoothing? Or do you need some more time to pay your bill?

From MyAccount you can set up a recurring direct debit to take the stress out of paying your bills – or request an extension if you need more time to pay. 

More than great energy.

That’s better™.