Learn what energy concessions and rebates are, who may be eligible, and how to add one to your Alinta Energy account.
Concessions and rebates
Last updated: 6 August 2026
Energy concessions and rebates are government-supported discounts that help eligible households and businesses reduce their electricity and gas bills.
Who is eligible?
To be eligible for a concession you generally need to:
- Live at the property where the concession applies
- Be the primary account holder
- Hold a valid concession or eligible card
How to add or update concessions
Adding a concession in MyAccount is quick and easy. Follow these steps below
Step 1
Log in and select ‘More’ under ‘Online Services’.
MyAccount Concessions Explainer - Step 1
Step 2
Select the 'Concession' button.
MyAccount Concessions Explainer - Step 2
Step 3
Choose the account/s you want to apply a concession to.
MyAccount Concessions Explainer - Step 3
Step 4
Fill in the concession card details and accept the Collection Notice and terms of use.
MyAccount Concessions Explainer - Step 4
Step 5
Review all details and select ‘Submit’.
MyAccount Concessions Explainer - Step 5
Step 1
Log in and select the ‘More services’ button.
App Concessions Explainer - Step 1
Step 2
Select the 'Concession' button.
App Concessions Explainer - Step 2
Step 3
Choose the account/s you want to apply a concession to.
App Concessions Explainer - Step 3
Step 4
Fill in the concession card details and accept the Collection Notice and terms of use.
App Concessions Explainer - Step 4
Step 5
Review all details and select ‘Submit’.
App Concessions Explainer - Step 5
After you’ve added a concession
Checking it's been applied
Once it’s added, you’ll see your concession in MyAccount and App and on your bill. If it’s applied successfully, it will show in your account settings and appear on your next issued bill in the section ‘Understanding your bill’.
When it appears on your bill
In most cases, your concession will be applied to your next bill once it’s confirmed. Some concessions can take a little longer, depending on the program and your state.
If your card is invalid or can’t be verified
Double‑check that your card hasn’t expired and the details are entered correctly. If you’re still having trouble, get in touch and we’ll help you sort it out.
After you’ve added a concession
Checking it's been applied
Once it’s applied, you’ll see your concession listed with your gas supply charges on the second page of your bill.
When it appears on your bill
In most cases, your concession will be applied to your next bill once it’s confirmed. Some concessions can take a little longer, depending on the program and your state.
If your card is invalid or can’t be verified
Double‑check that your card hasn’t expired and the details are entered correctly. If you’re still having trouble, get in touch and we’ll help you sort it out.
Eligible cards in your state
The NSW Government offers a range of energy rebates to help eligible households reduce the cost of their electricity and gas bills.
Eligibility and applications are managed by NSW Government agencies. Alinta Energy supports customers by applying approved rebates to their energy account once eligibility is confirmed.
Looking for information on NSW concessions in languages other than English? Head to service.nsw.gov.au
Health Care Card
Health Care Card
Health Care Card
Low Income Health Care Card
Health Care Card
Pensioner Concession Card
Health Care Card
Veterans’ Affairs Gold Card
Types of concessions and rebates for New South Wales
Low Income Household Rebate (electricity)
The Low Income Household Rebate helps eligible NSW households pay their electricity bills.
How much you’ll receive
- $285 per year if you have an electricity account in your name, or
- $313.50 per year if you’re a long-term resident of a residential community (such as a caravan or mobile home park), retirement village or strata scheme and receive electricity bills from, or on behalf of, your community operator.
Who is eligible
In addition to general eligibility requirements, you must hold one of the following:
- Pensioner Concession Card (Services Australia or Department of Veterans’ Affairs)
- Health Care Card (Services Australia)
- Low Income Health Care Card (Services Australia)
- DVA Veteran Gold Card
How to apply
There’s nothing you need to do. If you qualify for the Low Income Household rebate it will automatically be applied to your Alinta Energy account.
For more information visit Services NSW - Rebates
NSW Gas Rebate
The NSW Gas Rebate helps eligible households pay their gas bills.
How much you’ll receive
- $110 per financial year if you have a natural gas account
Who is eligible
You must also hold one of the following:
- Pensioner Concession Card (Services Australia or Department of Veterans’ Affairs)
- Health Care Card (Services Australia)
- Low Income Health Care Card (Services Australia)
- DVA Veteran Gold Card
How to apply
There’s nothing you need to do. If you qualify for the NSW Gas Rebate it will automatically be applied to your Alinta Energy account.
For more information visit Services NSW
Family Energy Rebate
The Family Energy Rebate (FER) helps make energy bills more affordable for NSW households with dependent children.
Who is eligible
You may be eligible if you:
- Received the Family Tax Benefit (FTB) from Services Australia in the previous financial year, and
- Have had your FTB finalised by Services Australia before applying
To confirm whether your FTB has been finalised, contact Services Australia on 13 61 50.
How much you’ll receive
- $180 per year if you do not hold a Services Australia Concession Card or Health Care Card, or
- $20 per year if you do hold a Services Australia Concession Card or Health Care Card and also qualify for the Low Income Household Rebate
How to apply
You must apply directly through the Service NSW online form, administered by the NSW Department of Planning and Environment.
Life Support Rebate
The Life Support Rebate provides financial assistance to customers who need approved, energy-intensive medical equipment at home, or who live with someone who does.
Approved life support equipment includes essential medical devices such as home dialysis machines, ventilators and oxygen concentrators. The value of the rebate depends on the type of equipment being used.
How to apply
In addition to general eligibility requirements, you must:
- Submit a valid application form from the NSW Department of Planning, Environment, Resources and Energy
- Have the form signed by a registered medical practitioner (who is not the applicant) confirming that the approved life support equipment is required at the principal place of residence
Read more about how Alinta Energy supports customers using life support equipment.
Medical Energy Rebate
The Medical Energy Rebate is for customers who are unable to self-regulate their body temperature when exposed to extreme heat or cold due to certain medical conditions, such as Parkinson’s disease or Multiple Sclerosis.
How much you’ll receive
- $285 per year if you have an electricity account
Who is eligible
You must:
- Hold one of the following cards:
- Pensioner Concession Card (Services Australia or Department of Veterans’ Affairs)
- Health Care Card (Services Australia)
- Low Income Health Care Card (Services Australia)
- DVA Veteran Gold Card
- Have a diagnosis confirming an inability to self regulate body temperature affecting either:
- You, or
- Someone living at the residence
You or the person living with you must also:
- Be unable to self regulate body temperature
- Be assessed by a registered medical practitioner (GP or specialist) who has been treating the condition for at least three months
- Meet at least one Primary Qualifying Condition and one Secondary Qualifying Condition
Note: A medical practitioner cannot provide an assessment if they are also the applicant.
How to apply
Applications must be submitted via the Service NSW online form, including a valid medical certificate from a registered medical practitioner.
Energy Accounts Payment Assistance (EAPA) Scheme
The Energy Accounts Payment Assistance (EAPA) Scheme helps customers experiencing short-term financial hardship, crisis or emergency to pay their energy bills.
Examples of eligible circumstances include:
- Loss of income
- Unexpected medical costs
- Natural disasters (such as flood, bushfire or drought)
- Receiving a disconnection notice
How to apply
For full eligibility criteria and application information, visit the EAPA Scheme page.
Eligible cards in your state
The Victorian Government offers a range of energy concessions, rebates and hardship grants to help eligible households manage the cost of electricity, gas and other utilities.
Some Victorian concessions are applied by your energy retailer, while others are administered directly by the Victorian Government.
Health Care Card
Health Care Card
Health Care Card
Pensioner Concession Card
Health Care Card
Veterans’ Affairs Gold Card
Types of concessions and rebates for Victoria
Annual Electricity Concession
The Annual Electricity Concession provides an ongoing discount on eligible household electricity bills.
What this concession applies to
- Domestic mains electricity usage and service costs
- Available year-round
How much you’ll receive
- 17.5% off electricity usage and service costs
- Calculated after retailer discounts and solar credits are applied
- Does not apply to the first $171.60 of your annual bill (calculated as a daily rate on each bill)
- Households with very high electricity bills (over $3,895.13 in the year starting 1 December 2024) need to apply for the Excess Electricity Concession
Who is eligible
You must be an electricity account holder and hold one of the following cards:
- Pensioner Concession Card
- Health Care Card
- Veterans’ Affairs Gold Card
How to apply
To receive the annual electricity concession, go to MyAccount and completed the Add or update concessions form.
We’ll check your details with Centrelink and apply the concession to your bill if you’re eligible.
Having issues? Contact us and we'll get it sorted.
Excess Electricity Concession
The Excess Electricity Concession helps households with very high electricity bills continue receiving a concession.
When you need to apply
You may need to apply if your annual electricity costs are over $3,895.13 for the period starting 1 December 2024. This threshold is reviewed each year.
What this concession applies to
- Domestic mains electricity usage and service costs above the threshold
How much you’ll receive
- 17.5% off electricity usage and service costs above the threshold
- Calculated after retailer discounts and solar credits are applied
Who is eligible
You must:
- Have annual electricity costs above $3,895.13 and
- Hold one of the following cards:
- Pensioner Concession Card
- Health Care Card
- Veterans’ Affairs Gold Card
How to apply
You don't need to do anything.
Alinta Energy will check if you need to apply for the Excess Electricity Concession and send you an application form.
You’ll need to sign a declaration confirming:
- Electricity is for domestic use only
- No commercial business operates at the address
- Electricity is not used for illegal purposes
Once submitted, the Department of Families, Fairness and Housing (DFFH) will assess your eligibility and advise Alinta Energy. If approved, the concession will be applied to your next bill.
High bills due to medical needs?
If you receive the Life Support Concession or Medical Cooling Concession, you do not need to apply separately for the Excess Electricity Concession. Alinta Energy will apply it automatically once the required documentation is in place.
Winter Gas Concession
The Winter Gas Concession provides a seasonal discount to help eligible households manage higher gas costs during winter.
What this concession applies to
- Domestic mains gas usage and service costs
- Available between 1 May and 31 October each year
How much you’ll receive
- 17.5% off gas usage and service costs
- Calculated after retailer discounts
- Does not apply to the first $62.40 of winter bills (calculated daily)
Who is eligible
You must be a gas account holder and hold one of the following cards:
- Pensioner Concession Card
- Health Care Card
- Veterans’ Affairs Gold Card
How to apply
To receive the Winter Gas Concession:
- Go to MyAccount and complete the Add or update a concessions form.
We’ll check your details with Centrelink and apply the concession if you’re eligible.
Having issues? Contact us and we'll get it sorted.
Excess Gas Concession
The Excess Gas Concession supports households with unusually high winter gas bills.
When you may need to apply
If your gas costs exceed $2,499.14 between 1 May and 31 October 2025, you may need to apply to continue receiving a concession.
How much you’ll receive
- 17.5% off gas usage and service costs above the threshold
- Calculated after retailer discounts
Who is eligible
You must:
- Have winter gas costs above $2,499.14, and
- Hold one of the following cards:
- Pensioner Concession Card
- Health Care Card
- Veterans’ Affairs Gold Card
How to apply
You don't need to do anything.
Alinta Energy will check if you need to apply for the Excess Gas Concession and send you an application form if required. You’ll need to sign a declaration confirming the gas is used for domestic purposes only.
DFFH will assess your eligibility and advise Alinta Energy. If approved, the concession will be applied to your next bill.
Life Support Concession
The Life Support Concession helps households where a life support machine is used at home.
What this concession applies to
- Domestic mains electricity accounts
Who is eligible
You must:
- Hold a Pensioner Concession Card, Health Care Card or Veterans’ Affairs Gold Card, and
- Use an eligible life support machine, or
- Live with someone who uses an eligible life support machine
Eligible machines
Approved machines must use at least 1,880 kWh of electricity per year, including:
- Intermittent peritoneal dialysis machines
- Oxygen concentrators
- Haemodialysis machines
Other machines may require approval by DFFH. Most CPAP machines do not meet the usage threshold.
How much you’ll receive
- A discount equal to the cost of 1,880 kWh per year, calculated using your retailer’s general domestic tariff
How to apply
To receive the Life Support Concession, you’ll need to call us with your concession card details.
- Call us on 13 37 02
If you have any questions around your eligibility status, please call the Concessions Information Line on 1800 658 521
The application form must be completed and signed by a medical professional.
Once approved, email us at customer.service@alintaenergy.com.au and we’ll apply the concession to your bill.
Medical Cooling Concession
The Medical Cooling Concession supports households with medically required cooling needs.
What this concession applies to
- Domestic electricity usage and service costs
- Available between 1 November and 30 April
Who is eligible
You must hold an eligible concession card and:
- Have a medical condition affecting temperature regulation, or
- Live with someone who does
Pre‑approved medical conditions include
- Multiple sclerosis
- Lymphoedema
- Parkinson’s disease
- Fibromyalgia
- Post-polio syndrome
- Motor neurone disease
Other conditions require assessment by DFFH.
How much you’ll receive
- 17.5% off electricity usage and service costs during the eligible period
- Provided in addition to the Annual Electricity Concession
How to apply
To receive the Medical Cooling Concession, you’ll need to call us with your concession card details.
- Call 13 37 02
If you have any questions around your eligibility status, you can call the Concessions Information Line on 1800 658 521
The application form must be completed and signed by a medical professional.
Once approved, email us at customer.service@alintaenergy.com.au and we’ll apply the concession to your bill.
Utility Relief Grant Scheme
The Utility Relief Grant Scheme helps households experiencing short-term financial hardship pay overdue electricity, gas or water bills.
Who is eligible
An account holder who has one of the following eligible concession cards:
- Pensioner Concession Card
- Health Care Card
- Veterans’ Affairs Gold Card.
If you don’t have one of these cards but are part of a low-income household, you may also be able to apply. The grant is available to renters and homeowners.
What are the criteria for the grant?
You must have an active account, show that you’ve no way of paying without assistance, and meet one of thefollowing criteria:
- You or someone in your house has experienced family violence
- You’ve had a recent decrease in income
- You’ve had high unexpected costs for essential items
- The cost of shelter is more than 30% of your household income
How much you’ll receive
- Up to $650 per utility in a two-year period
- Up to $1,300 for households with a single energy source
How to apply
To receive the Utility Relief Grant Scheme, you’ll need to call us with your concession card details.
- Call 13 37 02
For more details and information: Contact Concessions information line on 1800 658 521 or visit the Department’s website at Utility Relief Grant Scheme
For more URGS information, please email urgis.applications@dhhs.vic.gov.au
Eligible cards in your state
The South Australian Government offers a range of energy concessions to help eligible households manage the cost of electricity and other essential services.
Energy concessions in South Australia are administered by ConcessionsSA within Services Australia. Alinta Energy applies approved concessions to your account once eligibility is confirmed.
Important information about SA energy concessions
If you think you’re eligible, you must apply directly to ConcessionsSA within Services Australia.
Need help applying?
You can contact ConcessionsSA directly:
Phone: 1800 307 758
Email: concessions@sa.gov.au
Switching to Alinta Energy with an existing concession
If you’re switching to Alinta Energy and already receive an SA energy concession, your concession details can be transferred.
What you need to do
- Wait until you receive your first electricity bill from Alinta Energy
- Note your electricity reference number and the billing period
- Contact ConcessionsSA to update your retailer details:
Phone: 1800 307 758
Email: concessions@sa.gov.au
Use the online update details form
ConcessionsSA will check whether any concession was missed during the transition and, if you were eligible, will arrange for it to be backdated to your next bill.
Types of concessions and rebates for South Australia
SA Energy Bill Concession
The SA Energy Bill Concession helps eligible South Australian households reduce the cost of their electricity bills.
How much you’ll receive
- Up to $291.27 per year (GST exclusive)
- Amounts are indexed and may change each financial year
- This rate applies from 1 July 2026
Who is eligible
- You may be eligible if you:
- Hold an eligible concession card or receive an eligible Centrelink payment
- Have an energy account in your name and are listed first on the bill
- Live at the property as your principal place of residence
Check eligibility
You can check your eligibility or find more information on the SA Government Energy Bill Concession page.
How to apply
You can apply directly to ConcessionsSA within Services Australia.
Emergency Electricity Payment Scheme
The Emergency Electricity Payment Scheme provides short-term financial assistance if you’re experiencing hardship and have been, or are at risk of being, disconnected.
Key details
- Helps pay an electricity debt
- Available once every two years
- Applications are made through a financial counsellor
How to apply
Call the National Debt Helpline on 1800 007 007 or visit Emergency help with finances on the South Australian Government website to find a financial counsellor.
Energy concession for asylum seekers
Asylum seekers living in South Australia who meet visa criteria may be eligible for concessions covering:
- Energy and water bills
- Transport
- Other essential services
How to check eligibility
Check eligibility or download an application form on the SA Government Concessions for asylum seekers page.
How to apply
You can apply directly to ConcessionsSA within Services Australia.
Medical Heating and Cooling Concession
The Medical Heating and Cooling Concession helps cover additional energy costs for people who need medically required heating or cooling at home.
Who it’s for
This concession is available:
- In addition to the SA Energy Bill Concession
- To eligible South Australians on a low or fixed income
- Where heating or cooling is required to prevent the worsening of a qualifying medical condition
Parents or legal guardians of a child with a qualifying condition can also apply.
How payments are made
- Payments are made directly to your bank account
How to apply
Download an application form on the SA Government Medical Heating and Cooling Concession page.
Other SA concessions
ConcessionsSA also administers a range of other concessions and support programs to help with the cost of living, including:
- Cost of Living Concession
- Water and Sewerage Concession
- Companion Card
- GlassesSA (under ‘Health’)
For a full list of available concessions and programs, visit sa.gov.au/concessions.
Eligible cards in your state
The Western Australian Government offers energy concessions and support programs to help eligible households manage the cost of electricity and gas.
Health Care Card
Health Care Card
Health Care Card
Pensioner Concession Card
Health Care Card
Veterans’ Affairs Gold Card
Apply for concessions and rebates in Western Australia
Hardship Utilities Grant Scheme (HUGS)
The Hardship Utilities Grant Scheme (HUGS) provides financial assistance to eligible Western Australian households experiencing difficulty paying their gas bills.
What the scheme supports
- Help with gas bills during periods of financial hardship
How to apply
If you’re having trouble paying your gas bill, contact us before your account is due to find out whether you may be eligible:
- Call 1300 198 496
We’ll talk you through the next steps and what support may be available.
Government concessions (electricity)
You may be eligible for a state government-funded energy concession if you hold an eligible government concession card.
Who is eligible
You may qualify if you hold one of the following:
- Health Care Card
- Pensioner Concession Card
- Veterans’ Affairs Card
How to apply
WA electricity concessions are administered by Synergy, not Alinta Energy. For eligibility details, concession types and current rates, visit the Synergy website
Eligible cards in your state
The Queensland Government offers a range of energy rebates and concessions to help eligible households reduce the cost of their electricity and gas bills.
Eligibility and administration are managed by the Queensland Government. Alinta Energy applies approved rebates to your account once eligibility is confirmed.
Pensioners and seniors concessions
Queensland pensioners and seniors may be eligible for one or more of the following energy rebates and concessions.
Important information about QLD energy concessions
GST
All rebates include GST. Rebates for eligible card holders may appear as GST exclusive on energy bills.
Changes to your details or circumstances
If you have any changes to your details or circumstances, especially your address, bank account details, or eligibility, you must notify:
Concession Services
Smart Service Queensland
PO Box 10817
Adelaide Street, Brisbane QLD 4000
Phone: 13 QGOV (13 74 68)
Email: concessions@smartservice.qld.gov.au
Note: For security reasons, changes to bank account details must be provided in writing. You do not need to notify anyone if you change your electricity retailer.
Health Care Card
Health Care Card
Health Care Card
Pensioner Concession Card
Health Care Card
Veterans’ Affairs Gold Card
Health Care Card
Queensland Government Seniors Card
Health Care Card
Australian Government ImmiCard - Asylum Seeker
Types of concessions and rebates for Queensland
Electricity Rebate
The Electricity Rebate helps eligible households with the cost of their electricity bills.
How much you’ll receive
- $399.47 per year (GST inclusive)
Who is eligible
You must hold one of the following:
- Queensland Seniors Card
- Pensioner Concession Card
- Department of Veterans’ Affairs Gold Card
- Centrelink Health Care Card
- Asylum seeker status (ImmiCard details required)
How to apply
For the following card holders:
- Veterans’ Affairs Gold Card
- Health Care Card (electricity rebate only)
- Centrelink Health Care Card
Go to MyAccount and complete the Add or update a concessions form.
Having issues? Contact us and we’ll get it sorted.
For the following card holders:
- Queensland Government Seniors Card
- Asylum seeker status (ImmiCard details required)
Contact us and we’ll get it sorted.
Reticulated Natural Gas Rebate
The Reticulated Natural Gas Rebate helps eligible households with the cost of reticulated natural gas.
How much you’ll receive
- $96.45 per year (GST inclusive)
Who is eligible
You must hold one of the following:
- Queensland Seniors Card
- Pensioner Concession Card
- Department of Veterans’ Affairs Gold Card
How to apply
For the following card holders:
- Veterans’ Affairs Gold Card
- Health Care Card (electricity rebate only)
Go to MyAccount and complete the Add or update a concessions form.
Having issues? Contact us and we’ll get it sorted.
For the following card holders:
- Queensland Government Seniors Card
Contact us and we’ll get it sorted.
Electricity Life Support Concession (ELSC)
The Electricity Life Support Concession (ELSC) supports customers who rely on eligible life-support medical equipment at home.
Who is eligible
You may be eligible if:
- You have been provided with an oxygen concentrator by MASS, or
- You have been provided with a kidney dialysis machine by Queensland Health
Important:
If you use one of these machines but it was not supplied by Queensland Health or MASS, you are not eligible for the Electricity Life Support Concession.
How to apply
Application information is provided by Queensland Government energy concessions
Medical Cooling and Heating Electricity Concession (MCHEC)
The Medical Cooling and Heating Electricity Concession (MCHEC) helps with electricity costs for people with certain chronic medical conditions that are aggravated by temperature changes.
Qualifying conditions include:
- Multiple sclerosis
- Autonomic system dysfunction
- Significant burns
- Severe inflammatory skin conditions
Additional information
- Eligibility is reviewed every two years
- Medical eligibility requirements apply
How to apply
Application information is provided by Queensland Government energy concessions
Home Energy Emergency Assistance (HEEA)
The Home Energy Emergency Assistance (HEEA) scheme provides one-off emergency financial support to Queensland households experiencing difficulty paying their energy bills due to an unforeseen event or short-term financial crisis.
What the assistance covers
- Electricity bills
- Reticulated natural gas bills
How often it’s available
- Once every two years
How to apply
Application information is provided by Queensland Government energy concessions
Concession types and eligibility
Some government rebates are applied automatically, while others need to be added to your energy account. This depends on the type of rebate and where you live.
Available concessions and rebates vary by state. These can include ongoing bill discounts, one-off rebates, or support for specific needs like medical heating and cooling. Eligibility and how to apply also differs between states.
See types of concessions and rebates by state for what’s available in your state.
Yes. You can add or update your concession details in MyAccount at any time, as long as your card is valid.
Concession types and eligibility
Some government rebates are applied automatically, while others need to be added to your energy account. This depends on the type of rebate and where you live.
Available concessions and rebates vary by state. These can include ongoing bill discounts, one-off rebates, or support for specific needs like medical heating and cooling. Eligibility and how to apply also differs between states.
See types of concessions and rebates by state for what’s available in your state.
Yes. if your details change or you need to update your concession, just get in touch and we’ll help you take care of it.
Concession types and eligibility
Some government rebates are applied automatically, while others need to be added to your energy account. This depends on the type of rebate and where you live.
Available concessions and rebates vary by state. These can include ongoing bill discounts, one-off rebates, or support for specific needs like medical heating and cooling. Eligibility and how to apply also differs between states.
See types of concessions and rebates by state for what’s available in your state.
Yes. Once you've received your first bill from Alinta Energy, make a note of your electricity reference number and billing period, then contact ConcessionsSA to add or update your concession details.
Phone: 1800 307 758
Email: concessions@sa.gov.au
Use the online update details form