Fees & Charges

Residential and Small Business

Fees effective 1 July 2025

DescriptionFee $
Credit card fees (inc AMEX)0
Exit fee0
Fee for sending paper bills0

Fees effective 1 July 2025

AusgridFee (Inc. GST) $
Move In (Power On)16.50
Move Out (Final Read)16.50
Reconnection (Power Off-Re-energisation Required)118.16
After Hours Reconnection162.73
Disconnection231.79
Vacant Site59.17
Special Read16.50
Wasted Visit16.50

 

EssentialFee (Inc. GST) $
Move In (Power On)41.34
Move Out (Final Read)41.34
Reconnection (Power Off-Re-energisation Required)88.51
Disconnection96.98
After Hours Reconnection224.04
Special Read41.34
Wasted Visit41.34

 

EndeavourFee (Inc. GST) $
Move In (Power On)63.69
Move Out (Final Read)63.69
Reconnection (Power Off-Re-energisation Required)126.29
Disconnection126.29
After Hours Reconnection357.81
Special meter Read53.90
Wasted Visit - No Access273.89

Fees effective 1 July 2025

Jemena (Gas)Fee (Inc. GST) $
Special Read - Move in18.70
Special Read - Move out18.70
Reconnection129.80
Disconnection92.40
Wasted Visit - Reconnection129.80
Wasted Visit - Disconnection50.60
Wasted Visit - Special Read18.70

 

AusgridBusiness Hours Fee (inc GST) $After Hours Fee (inc GST) $
New Connection - Allocate NMI 78.71-
Temporary Isolation Group Metering - Initial site visit - no access203.97-
Temporary Isolation Group Metering - Simple (up to nine) complete - excluding initial site visit364.97-
Temporary Isolation Group Metering - no access 2nd visit566.75-
Temporary Isolation Group Metering - Complex (more than nine)802.01-

 

Endeavour EnergyBusiness Hours Fee (inc GST) $After Hours Fee (inc GST) $
New Connection - Allocate NMI - Per NMI 44.58-
New Connection - Unsuccessful NMI allocation11.15-
Temporary Isolation Group Metering - Initial site visit - no access273.89-
Temporary Isolation Group Metering - Notification Only - Initial Assessment420.66-
Temporary Isolation Group Metering - Completed812.08-
Temporary Isolation Group Metering - Unable To Complete567.44-

 

Essential EnergyBusiness Hours Fee (inc GST) $After Hours Fee (inc GST) $
New Connection - Allocate NMI 102.75-
Temporary Isolation Group Metering - Initial Visit579.84-
Temporary Isolation Group Metering - Late Cancellation662.86-
Temporary Isolation Group Metering - Initial Visit (Overtime)772.35-
Temporary Isolation Group Metering - Isolation Complete (Normal Time)496.84-
Temporary Isolation Group Metering - Isolation Complete (Overtime)675.59-
Temporary Isolation Group Metering - Early Cancellation67.42-
Meter ProviderService descriptionFee (incl GST) $
All Meter ProvidersWasted site visit - this fee is applied when the technician is unable to complete the work due to a site issue or safety concerns (e.g. no access to the meter, meter board issues, meter tamper identified).Up to $200.
Fees vary depending on the Meter Provider and the work that was requested.

JemenaBusiness Hours Fee (inc GST) $
Alteration - New Gas Connection (standard connection - The connection type is confirmed by the distributor)No Charge
Alteration - New Gas Connection (non-standard connection - The connection type is confirmed by the distributor)Costs are quoted by the distributor, subject to site inspection 
Alteration - New Gas Connection (commercial)Costs are quoted by the distributor, subject to site inspection 
Abolishment - Gas service abolishment (removal of service line and meter)1320.66
Abolishment - Gas meter removal only92.40
Alteration - Alter Meter PositionQuoted
Alteration - Meter RefixQuoted
Alteration - Service UpgradeQuoted

Fees effective 1 July 2025

DescriptionFee $
Credit card fees (inc AMEX)0
Exit fee0
Fee for sending paper bills0

Fees effective 1 July 2025

SAPNFee (incl GST) $
Move In (Power On)21.23
Move Out (Final Read)21.23
Reconnection (Power Off-Re-energisation Required)63.71
Disconnection63.71
After Hours Reconnection142.63
Special Read21.23
Wasted VisitQuoted

Fees effective 1 July 2025

AGN SA (Gas)Fee (incl GST) $
Special Read - Move in14.52
Special Read - Move out14.52
Reconnection99.00
Disconnection99.00
Wasted Visit - No Access81.40

SA Power NetworkBusiness Hours Fee (inc GST) $After Hours Fee (inc GST) $
New ConnectionSA Power Network bills the customer directly for the work to be completed. If they do not, SA Power Network will pass on the fee to the Retailer and we will pass on these fees to the customer on their bill.-
Alteration - Temporary Disconnect and Reconnect for Retailer1269.92-
Alteration - Temporary Disconnect and Reconnect for Retailer - After hours142.63-
Abolishment898.205

SA Power Network bills the customer directly for the work to be completed. If they do not, SA Power Network will pass on the fee to the Retailer and we will pass on these fees to the customer on their bill.		-
Meter ProviderService descriptionFee (incl GST) $
All Meter ProvidersWasted site visit - this fee is applied when the technician is unable to complete the work due to a site issue or safety concerns (e.g. no access to the meter, meter board issues, meter tamper identified).Up to $200.
Fees vary depending on the Meter Provider and the work that was requested.

Australian Gas Network (AGN)Business Hours Fee (inc GST) $
Alteration - Alter Meter Position - Quote not accepted140.80
Alteration - Alter Meter PositionQuoted
New Gas Connection - Meter Fix - Fault Rectified107.80
Alteration - Meter Refix107.80
New Gas Connection - Incomplete Meter Fix81.40
Alteration - Upgrade Service lineQuoted
Alteration - Upgrade/downgrade meter sizeQuoted
Abolishment - Gas meter removal only99.00
Abolishment - Gas service abolishment (removal of service line and meter)Quoted

Fees effective 1 July 2025

DescriptionFee $
Credit card fees (inc AMEX)0
Exit fee0
Fee for sending paper bills0

Fees effective 1 July 2025

EnergexFee (inc GST) $
Move In (Power On)0.00
Move Out (Final Read)0.00
Reconnection (Power Off-Re-energisation Required)0.00
Disconnection0.00
After Hours Reconnection153.82
Special Read22.20
Wasted Visit157.77

Fees effective 1 July 2025

AGN Qld (Gas)Fee (incl GST) $
Special Read - Move in13.20
Special Red - Move out13.20
Reconnection80.30
Disconnection97.90
Wasted Visit - No Access81.40

 

Allgas (Gas)Fee (incl GST) $
Special Read - Move in26.08
Special Read - Move out26.08
Reconnection91.71
Disconnection71.64
Wasted Visit - Meter Services26.07
Wasted Visit - Field Services149.57

EnergexBusiness Hours Fee (inc GST) $After Hours Fee (inc GST) $
New Connection Permanent No Fee in most cases.
Energex may charge a fee dependent on the type of connection. In this case, these fees will be passed to the customer on their bill.		-
New Connection - Temporary 577.861561.97
New Connection - Temporary  - CT577.862594.68
Abolishment113.50 - 1989.24
Prices vary depending on the work Energex are required to carry out and if traffic control is required		-
Alteration - All Alterations113.00 - 3000.00 depending on what work is required.

There will be additional charges if traffic control is required.		-

 

Meter ProviderService descriptionFee (incl GST) $
All Meter ProvidersWasted site visit - this fee is applied when the technician is unable to complete the work due to a site issue or safety concerns (e.g. no access to the meter, meter board issues, meter tamper identified).Up to $200.
Fees vary depending on the Meter Provider and the work that was requested.

Australian Gas Network (AGN)Business Hours Fee (inc GST) $
New Gas Connection - Meter Fix - Fault Rectified106.70
New Gas Connection - Meter Fix - Incomplete81.40
Alteration - Alter Meter PositionQuoted
Alteration - Alter Meter Position - Quote not accepted97.90
Alteration - Meter Refix106.70
Alteration - Service UpgradeQuoted
Alteration - Meter Upgrade/Meter downgradeQuoted
Alteration - Relocate ServiceQuoted
Alteration - Meter Alter PositionQuoted
Abolishment - Gas meter removal only97.90
Abolishment - Gas service abolishment (removal of service line and meter)Quoted

 

AllgasBusiness Hours Fee (inc GST) $
New Gas Connection - Meter Fix - Fault Rectified91.71
Alteration - Alter Meter PositionQuoted
Alteration - Meter Refix91.71
Alteration - Service UpgradeQuoted
Alteration - Meter Upgrade/Meter downgradeQuoted
Alteration - Relocate ServiceQuoted
Abolishment - Gas meter removal only71.64
Abolishment - Gas service abolishment (removal of service line and meter)Quoted

Fees effective 1 July 2025

DescriptionFee $
Credit card fees (inc AMEX)0
Exit fee0
Fee for sending paper bills0

Fees effective 1 July 2025

CitiPowerFee (inc GST) $
De-Energisation (Physical) - Business Hours49.32
Re-Energisation (Physical) - Business Hours48.60
De-Energisation (Remote)0.00
Re-Energisation (Remote)0.00
Special Read (Final Read/No Subtype)39.95
Wasted Visit39.95

 

JemenaFee (inc GST) $
De-Energisation (Physical) - Business Hours95.65
De-Energisation (Physical) - After Hours95.65
Re-Energisation (Physical) - Business Hours66.69
Re-Energisation (Physical) - After Hours116.42
De-Energisation (Remote)0.00
Re-Energisation (Remote)0.00
Special Read (Final Read/No Subtype)64.27
Wasted VisitSame as original service charge

 

AusnetFee (inc GST) $
De-Energisation (Physical) - Business Hours46.89
De-Energisation (Physical) - After Hours82.07
Re-Energisation (Physical) - Business Hours46.89
Re-Energisation (Physical) - After Hours82.07
De-Energisation (Remote)0.00
Re-Energisation (Remote)0.00
Special Read (Final Read/No Subtype)46.89
Wasted Visit82.07

 

PowercorFee (inc GST) $
De-Energisation (Physical) - Business Hours76.53
Re-Energisation (Physical) - Business Hours72.01
De-Energisation (Remote)0.00
Re-Energisation (Remote)0.00
Special Read (Final Read/No Subtype)63.21
Wasted Visit63.21

 

UnitedFee (inc GST) $
De-Energisation (Physical) - Business Hours67.45
Re-Energisation (Physical) - Business Hours67.45
De-Energisation (Remote)0.00
Re-Energisation (Remote) 0.00
Special Read (Final Read/No Subtype)31.68
Wasted Visit31.68

Fees effective 1 July 2025

AusnetFee (inc GST) $
Disconnection75.02
Reconnection75.02
Special Read - Move In/Out8.18
Special Read - Disconnection8.18

 

AGNFee (inc GST) $
Disconnection94.60
Reconnection110.00
Special Read - Move In/Out (Metro)12.10
Special Read - Move In/Out (Non-Metro)16.72
Wasted Visit - No Access91.30

 

MultinetFee (inc GST) $
Disconnection68.20
Reconnection57.20
Special Read - Move In/Out8.80

AusnetBusiness Hours Fee (inc GST) $After Hours Fee (inc GST) $
New Connection - Single Phase Overhead Supply671.511175.15
New Connection - Single Phase Underground Supply295.11516.45
New Connection - Multi Phase Overhead Supply763.131335.47
New Connection - Multi Phase Underground Supply467.721761.52
New Connection - Multi Phase Overhead Supply - CT Meter1456.972455.35
New Connection - Multi Phase Underground Connection - CT Meter1161.572032.73
New Connection - Temporary Overhead Supply, Coincident Disconnection Truck Visit665.791165.13
New Connection - Single Phase with Group Metering Inspection636.31636.31
New Connection - Multi Phase with Group Metering Inspection814.64814.64
Alteration - Service Truck 764.57Quoted
Other - Wasted Truck Visit284.36284.36
Solar Alteration - Meter Reconfiguration20.36-
AbolishmentQuotedQuoted

 

CitipowerBusiness Hours Fee (inc GST) $After Hours Fee (inc GST) $
New Connection - Single Phase Supply 684.38826.40
New Connection - Multi Phase Supply817.97972.10
New Connection - Multi Phase Supply - CT Meter3420.774591.57
Alteration - Standard alteration <60 min
When multiple services of standard alteration are required, it is deemed as complex alteration		744.231036.31
Alteration - Complex alteration >60 min925.001288.05
Alteration - Isolation of supply or reconnection430.67599.70
Alteration - Isolation of supply and reconnection after isolation - same day792.34-
Solar alteration - Remote Meter Reconfiguration74.28-
Other - Wasted Truck Visit (Complex task)463.73584.11
Other - Wasted Truck Visit (Simple task)39.95584.11
AbolishmentQuotedQuoted

 

JemenaBusiness Hours Fee (inc GST) $After Hours Fee (inc GST) $
New Connection - Single Phase Supply 759.961006.51
New Connection - Multi Phase Supply934.961181.53
New Connection - Single Phase - Temporary Supply759.961006.51
New Connection - Multi Phase  - Temporary Supply934.961181.53
Alteration - Disconnection (temporary) requiring a service vehicle494.58700.07
Alteration - Reconnection requiring a service vehicle573.03815.90
Alteration - Basic connection upgrade (single-phase to three-phase)934.961181.53
Alteration - Replacement of overhead basic connection (single-phase)911.421157.97
Alteration - Replacement of overhead basic connection (three-phase)1011.561258.13
Alteration - Meter alteration (or relocation)636.10878.94
Other - Wasted Truck Visit636.10878.94
Solar Alteration - Remote Meter Reconfiguration67.25-
AbolishmentQuotedQuoted

 

PowercorBusiness Hours Fee (inc GST) $After Hours Fee (inc GST) $
New Connection - Single Phase Supply688.71838.35
New Connection - Multi Phase Supply852.961016.72
New Connection - Multi Phase Supply - CT Meter3339.674498.70
AbolishmentQuotedQuoted
Alteration - Standard alteration <60 min
When multiple services of standard alteration are required, it is deemed as complex alteration		864.901195.46
Alteration - Complex alteration >60 min1074.961485.86
Alteration - Isolation of supply or reconnection500.50691.81
Alteration - Isolation of supply and reconnection after isolation - same day920.82-
Other - Wasted Truck Visit (Complex task)472.90593.47
Other - Wasted Truck Visit (Simple task)63.21593.47
Solar alteration - Remote Meter Reconfiguration74.93-

 

United EnergyBusiness Hours Fee (inc GST) $After Hours Fee (inc GST) $
New Connection - Single Phase Supply 681.141066.14
New Connection - Multi Phase Supply681.141066.14
New Connection - Multi Phase Supply - CT2364.323700.71
AbolishmentQuotedQuoted
Alteration - Standard alteration <60 min
When multiple services of standard alteration are required, it is deemed as complex alteration		747.751308.58
Alteration - Complex alteration > 60 min929.391626.43
Alteration - Isolation of supply or reconnection432.73757.26
Alteration - Isolation of supply and reconnection after isolation - same day796.11-
Other - Wasted Truck Visit (Complex task)419.74734.54
Other - Wasted Truck Visit (Simple task)31.68734.54
Solar alteration - Remote Meter Reconfiguration89.93-

 

Australian Gas Network (AGN)Business Hours Fee (inc GST) $
New Gas Connection (standard connection - The connection type is confirmed by the distributor)1738.00
New Gas Connection (non-standard connection - The connection type is confirmed by the distributor)Costs are quoted by the distributor, subject to site inspection 
New Gas Connection (commercial)Costs are quoted by the distributor, subject to site inspection 
New Gas Connection - Incomplete Meter Fix121.00
New Gas Connection - Meter Fix - Fault Rectified135.30
Alteration - Alter Meter PositionQuoted
Alteration - Alter Meter Position - Quote not accepted99.00
Alteration- Meter Refix135.30
Alteration - Relocate service lineQuoted
Alteration - Upgrade/downgrade meter sizeQuoted
Alteration - Upgrade service requestQuoted
Alteration - Pressure change requestQuoted
Abolishment - Gas meter removal only135.30
Abolishment - Gas service abolishment - Residential (removal of service line and meter)258.50

 

MultinetBusiness Hours Fee (inc GST) $
New Gas Connection (standard connection - The connection type is confirmed by the distributor)2072.40
New Gas Connection (non-standard connection - The connection type is confirmed by the distributor)Costs are quoted by the distributor, subject to site inspection 
New Gas Connection (commercial)Costs are quoted by the distributor, subject to site inspection 
Alteration - Alter Meter PositionQuoted
Alteration - Service UpgradeQuoted
Alteration - Regulator Upgrade143.00
Alteration - Meter Upgrade143.00
Alteration - Meter Upgrade/Regulator upgrade (Gippsland)190.30
Alteration - Meter refix 82.50
Abolishment - Meter Removal 82.50
Alteration - Gas service abolishment- Residential (removal of service line and meter)258.50

 

Ausnet ServicesBusiness Hours Fee (inc GST) $
New Gas Connection (standard connection - The connection type is confirmed by the distributor)2156.00
New Gas Connection (non-standard connection - The connection type is confirmed by the distributor)Costs are quoted by the distributor, subject to site inspection 
New Gas Connection (commercial)Costs are quoted by the distributor, subject to site inspection 
Alteration - Meter Refix165.33
Alteration - Meter Alter Position (Minor)1174.20
Alteration - Upgrade Meter Size581.91 (U10)
2,471.57 (AL 425)
Abolishment - Gas service abolishment -  Residential (removal of service line and meter)257.91


Acknowledgement of Country
Alinta Energy acknowledges the Traditional Custodians of the land on which we live, work and conduct our business operations.  We acknowledge the continuing connections of Aboriginal and Torres Strait Islander Peoples to Country and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander people.

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