
How to read your bill
Need help understanding your bill? Here's everything you need to know to help manage your energy plan.
Don't like bills that fluctuate? With bill smoothing you can spread the cost evenly across the year. Rather than pay a quarterly bill, you can choose 12 or 24 equal payments from your nominated bank account or credit card.
More frequent, smaller bills
Pay in equal instalments
You can cancel at any time
The amount you pay will be based on your previous usage, and we'll monitor your meter readings to make sure your payments are in line with your gas consumption.
Bill smoothing makes budgeting for bills easier and helps reduce the impact of seasonal energy usage.
Setting up bill smoothing is quick and easy. All you need is an active Alinta Energy account to be eligible.
Contact us if you have any questions around bill smoothing or payments.
We consider any existing amount owed on your account and estimate your future usage and charges based on your previous billing data.
That's okay, we'll start you on a $50 monthly plan ($25 fortnightly) and adjust that figure once we've gathered enough usage information.
We keep your payment instalments fixed to help cover your usage evenly across a 12-month period. If your usage changes, you can add extra payments to your bill smoothing plan at any time.
If we notice that your payments aren't meeting or are exceeding your actual consumption, we'll contact you.
No. You might notice your account in a credit or debit depending on the season. Bill smoothing allows this to happen, so your payments are consistent over the year.
No, bill smoothing is only available when direct debit is set up.
Give us a call and we'll arrange something for you depending on your situation.