We are committed to managing customers who are experiencing family violence with empathy, sensitivity and respect, and with the utmost consideration to their account security and individual financial circumstances.
For more information, read our Family Violence Policy or download the policy here. If you require support, call us on 1800 218 433 or email us at prioritycare@alintaenergy.com.au.
We are committed to managing customers who are experiencing family violence with empathy, sensitivity and respect, and with the utmost consideration to their account security and individual financial circumstances.
For more information, read our Family Violence Policy or download the policy here. If you require support, call us on 1800 218 433 or email us at wc_prioritycare@alintaenergy.com.au.
There are many agencies and support services that can also assist if you are experiencing family violence. Below is a list of important contacts:
| Support Services | Contact Number and Information |
|---|---|
Emergency | 000 |
1800RESPECT The National Sexual Assault & Domestic Family Violence Counselling Service | 1800 737 732 A telephone helpline, information and support service - 24/7. Also, a free advice and counselling line for professionals responding to domestic violence. |
Safe Steps
| 1800 015 188 A family violence response service for women and children. Provide information on specific family violence support services, legal rights and accommodation options – 24/7. |
Relationships WA | 08 6164 0270 www.relationshipswa.org.au/services/family-domestic-violence |
Women's Domestic Violence Helpline | 08 9223 1188 or 1800 007 339 https://www.wa.gov.au/service/community-services/community-support/womens-domestic-violence-helpline Provides support and counselling for women experiencing family and domestic violence (including referrals to women’s refuges). |
Lifeline | 13 11 14 Lifeline is a national charity providing crisis support and suicide prevention services - 24/7. |
Suicide call back service | 1300 659 467 Provides professional counselling for people feeling suicidal or people worried about someone else at risk of suicide – 24/7 |
MensLine Australia | 1300 78 99 78 MensLine Australia is a professional telephone and online support and information service for Australian men – 24/7 |
Kids Help Line | 1800 551 800 Support and information for children up to age 25 – 24/7. |
Beyondblue | 1300 224 636 Raising awareness and working towards reducing the impact of anxiety, depression and suicide. Empowering people to seek supporting. |
National Disability Abuse and Neglect Hotline | 1800 880 052 An Australia-wide telephone hotline for reporting abuse and neglect of people with disability – 24/7 |
National Financial Counselling Service | 1800 007 007 Offer free information and advocate for extreme financial circumstances – 24/7. |
| Support services | Contact details |
|---|---|
| Emergency | 000 |
| National 1800 RESPECT National support available 24/7 for people experiencing sexual assault, domestic or family violence, their friends and family and for professionals supporting someone experiencing, or at risk of experiencing sexual assault, domestic or family violence. | 1800 737 732 www.1800respect.org.au |
| MensLine Australia The national telephone and online support, information and referral service for men with family and relationship concerns. Callers have access to 24-hour support, anywhere anytime. | 1300 789 978 mensline.org.au |
| Lifeline Lifeline is a national charity all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services. | 13 11 14 www.lifeline.org.au |
| Support services | Contact details |
|---|---|
| Safe Steps Victoria’s 24/7 family violence response centre | 1800 015 188 www.safesteps.org.au |
| Elizabeth Morgan House Aboriginal Women’s Family Violence Services Provides refuge accommodation and specialist family violence services to Aboriginal women and their children. Their support also extends to parents of Aboriginal children, as well as partners and ex-partners of Aboriginal people. | (03) 9403 9400 www.emhaws.org.au |
| safeandequal.org.au Provides Victorian family violence workers and other professionals to find information, evidence-based resources and services to help them respond to family violence. | www.safeandequal.org.au |
| WIRE A generalist information, support and referral service run by women and non-binary people for women, non-binary and gender-diverse people. | 1300 134 130 www.wire.org.au |
| Ask Izzy Ask Izzy is a website that connects people in need with various services, including housing, meals, financial assistance, family violence support, counselling, and more. It is free, anonymous, and features thousands of services listed across Australia. | https://askizzy.org.au If you're on the Telstra or Vodafone mobile networks, you can access Ask Izzy on your phone even if you don't have credit or access to Wi-Fi. |
| Support services | Contact details |
|---|---|
| NSW Domestic Violence Helpline Providing counselling and referrals to women experiencing domestic and family violence 24/7 | 1800 656 463 www.facs.nsw.gov.au |
| Ask Izzy Ask Izzy is a website that connects peope in need with various services, including housing, meals, financial assistance, family violence support, counselling, and more. It is free, anonymous, and features thousands of services listed across Australia. | https://askizzy.org.au If you're on the Telstra or Vodafone mobile networks, you can access Ask Izzy on your phone even if you don't have credit or access to Wi-Fi. |
| Support services | Contact details |
|---|---|
| DVConnect Helps Queenslanders find pathways to safety, away from domestic, family and sexual violence. | 1800 811 811 www.dvconnect.org |
| Ask Izzy Ask Izzy is a website that connects people in need with various services, including housing, meals, financial assistance, family violence support, counselling, and more. It is free, anonymous, and features thousands of services listed across Australia. | https://askizzy.org.au If you're on the Telstra or Vodafone mobile networks, you can access Ask Izzy on your phone even if you don't have credit or access to Wi-Fi. |
| Support services | Contact details |
|---|---|
| Domestic Violence Crisis Line Supports women and their children who are experiencing domestic and family violence and are committed to helping people find safety and support during and after experiencing abuse. | 1800 800 098 www.womenssafetyservices.com.au |
| Ask Izzy Ask Izzy is a website that connects people in need with various services, including housing, meals, financial assistance, family violence support, counselling, and more. It is free, anonymous, and features thousands of services listed across Australia. | https://askizzy.org.au If you're on the Telstra or Vodafone mobile networks, you can access Ask Izzy on your phone even if you don't have credit or access to Wi-Fi. |
| Support services | Contact details |
|---|---|
| Women’s Domestic Violence Helpline A state wide 24 hour service providing support for women, with or without children who are experiencing family and domestic violence. | 1800 007 339 https://www.wa.gov.au/service/community-services/community-support/womens-domestic-violence-helpline |
| Ask Izzy Ask Izzy is a website that connects people in need with various services, including housing, meals, financial assistance, family violence support, counselling, and more. It is free, anonymous, and features thousands of services listed across Australia. | https://askizzy.org.au If you're on the Telstra or Vodafone mobile networks, you can access Ask Izzy on your phone even if you don't have credit or access to Wi-Fi. |
Being Honest
About where Australia’s
energy comes from.
That’s True Power™.
Acknowledgement of Country
Alinta Energy acknowledges the Traditional Custodians of the land on which we live, work and conduct our business operations. We acknowledge the continuing connections of Aboriginal and Torres Strait Islander Peoples to Country and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander people.
