Family Violence Support

We recognise that family violence is a serious and prevalent occurrence in Australian society. We aim to provide customers affected with safe, supportive and flexible assistance.

We are committed to managing customers who are experiencing family violence with empathy, sensitivity and respect, and with the utmost consideration to their account security and individual financial circumstances.

For more information, read our Family Violence Policy or download it here. If you require support, call us on 1800 218 433 or email us at prioritycare@alintaenergy.com.au.

We are committed to managing customers who are experiencing family violence with empathy, sensitivity and respect, and with the utmost consideration to their account security and individual financial circumstances.

For more information, read our Family Violence Policy or download it here. If you require support, call us on 1800 218 433 or email us at wc_prioritycare@alintaenergy.com.au.

External Support Services

There are many agencies and support services that can also assist if you are experiencing family violence. Below is a list of important contacts:

Support ServicesContact Number and Information

Emergency

000

1800RESPECT The National Sexual Assault & Domestic Family Violence Counselling Service

1800 737 732

A telephone helpline, information and support service - 24/7. Also, a free advice and counselling line for professionals responding to domestic violence.

Safe Steps

 

1800 015 188

A family violence response service for women and children. Provide information on specific family violence support services, legal rights and accommodation options – 24/7.

Relationships WA

08 6164 0270

www.relationshipswa.org.au/services/family-domestic-violence

Women's Domestic Violence Helpline

08 9223 1188 or 1800 007 339

https://www.wa.gov.au/service/community-services/community-support/womens-domestic-violence-helpline

Provides support and counselling for women experiencing family and domestic violence (including referrals to women’s refuges).

Lifeline

13 11 14

Lifeline is a national charity providing crisis support and suicide prevention services - 24/7.

Suicide call back service

1300 659 467

Provides professional counselling for people feeling suicidal or people worried about someone else at risk of suicide – 24/7

MensLine Australia

1300 78 99 78

MensLine Australia is a professional telephone and online support and information service for Australian men – 24/7

Kids Help Line

1800 551 800

Support and information for children up to age 25 – 24/7.

Beyondblue

1300 224 636

Raising awareness and working towards reducing the impact of anxiety, depression and suicide. Empowering people to seek supporting.

National Disability Abuse and Neglect Hotline

1800 880 052

An Australia-wide telephone hotline for reporting abuse and neglect of people with disability – 24/7

National Financial Counselling Service

1800 007 007

Offer free information and advocate for extreme financial circumstances – 24/7.

External Support Services

Support servicesContact details
Emergency000
National 1800 RESPECT
National support available 24/7 for people experiencing
sexual assault, domestic or family violence,
their friends and family and for professionals supporting
someone experiencing, or at risk of experiencing sexual assault,
domestic or family violence.
1800 737 732
www.1800respect.org.au
MensLine Australia
The national telephone and online support, information and
referral service for men with family and relationship concerns.
Callers have access to 24-hour support, anywhere anytime.
1300 789 978
mensline.org.au
Lifeline
Lifeline is a national charity all Australians experiencing
emotional distress with access to 24 hour crisis support and
suicide prevention services.
13 11 14
www.lifeline.org.au

Support servicesContact details
Safe Steps
Victoria’s 24/7 family violence response centre
1800 015 188
www.safesteps.org.au
Elizabeth Morgan House Aboriginal
Women’s Family Violence Services
Provides refuge accommodation and specialist family violence services to
Aboriginal women and their children. Their support also extends to parents of
Aboriginal children, as well as partners and ex-partners of Aboriginal people.
(03) 9403 9400
www.emhaws.org.au
safeandequal.org.au
Provides Victorian family violence workers and other professionals
to find information, evidence-based resources and services
to help them respond to family violence.
www.safeandequal.org.au
WIRE
A generalist information, support and referral service run by
women and non-binary people for women, non-binary and
gender-diverse people.
1300 134 130
www.wire.org.au
Ask Izzy
Ask Izzy is a website that connects people in need with various services, including housing, meals, financial assistance, family violence support, counselling, and more. It is free, anonymous, and features thousands of services listed across Australia.
 
https://askizzy.org.au
If you're on the Telstra or Vodafone mobile networks, you can access Ask Izzy on your phone even if you don't have credit or access to Wi-Fi.
 

Support servicesContact details
NSW Domestic Violence Helpline
Providing counselling and referrals to women
experiencing domestic and family violence 24/7
1800 656 463
www.facs.nsw.gov.au
Ask Izzy
Ask Izzy is a website that connects peope in need with various services, including housing, meals, financial assistance, family violence support, counselling, and more. It is free, anonymous, and features thousands of services listed across Australia.
https://askizzy.org.au
If you're on the Telstra or Vodafone mobile networks, you can access Ask Izzy on your phone even if you don't have credit or access to Wi-Fi.

Support servicesContact details
DVConnect
Helps Queenslanders find pathways to safety,
away from domestic, family and sexual violence.
1800 811 811
www.dvconnect.org
Ask Izzy
Ask Izzy is a website that connects people in need with various services, including housing, meals, financial assistance, family violence support, counselling, and more. It is free, anonymous, and features thousands of services listed across Australia.
https://askizzy.org.au
If you're on the Telstra or Vodafone mobile networks, you can access Ask Izzy on your phone even if you don't have credit or access to Wi-Fi.

Support servicesContact details
Domestic Violence Crisis Line
Supports women and their children who are experiencing domestic
and family violence and are committed to helping people find safety
and support during and after experiencing abuse.
1800 800 098
www.womenssafetyservices.com.au
Ask Izzy
Ask Izzy is a website that connects people in need with various services, including housing, meals, financial assistance, family violence support, counselling, and more. It is free, anonymous, and features thousands of services listed across Australia.
https://askizzy.org.au
If you're on the Telstra or Vodafone mobile networks, you can access Ask Izzy on your phone even if you don't have credit or access to Wi-Fi.

Support servicesContact details
Women’s Domestic Violence Helpline
A state wide 24 hour service providing support
for women, with or without children who are
experiencing family and domestic violence.
1800 007 339

https://www.wa.gov.au/service/community-services/community-support/womens-domestic-violence-helpline
Ask Izzy
Ask Izzy is a website that connects people in need with various services, including housing, meals, financial assistance, family violence support, counselling, and more. It is free, anonymous, and features thousands of services listed across Australia.
https://askizzy.org.au
If you're on the Telstra or Vodafone mobile networks, you can access Ask Izzy on your phone even if you don't have credit or access to Wi-Fi.