We're busy making things better for you

Thanks for your patience as we work to make life easier for our customers at every point of contact. From our website to working towards bringing our new onshore call centre to life in Victoria’s Latrobe Valley, we want you to experience an energy company that’s better for you.

As part of the improvements we’re making to our website and customer service systems, MyAccount and other online features are temporarily unavailable.

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If you want to pay a bill – please use the BPAY option on the back of your bill while our payment portal is being upgraded. Alternatively you can pay at Australia post shop or send a cheque by mail, as outlined in payment options section on the bill. If you have a Direct Debit or SmoothPay payment scheduled during this time, it will go through as normal.

If you want to become a customer – thanks for your patience, our great value energy plans will be up again very shortly.

To report a fault or emergency – please call your local distributor using the “For faults and emergencies” number at the top right of your bill, or dial 1300 569 056 and press 1,1.

If you’re looking to get in touch – whilst we are upgrading our customer service systems we will be unable to take your call. Please call us back on after the long weekend when we'll be up and running again. Alternatively, you can send us an online enquiry.

Easier MyAccount features. That’s better!

We’ll soon be launching a new-look MyAccount with better self-service features, including:

Better self-service functions for viewing and paying bills
Easier access to all the savings at our Rewards Shop
Clearer bills
Added security features, including two-factor authentication.
Plus – MyAccount will be available to small business customers, including access to the savings at our Rewards Shop (great for employee incentives!)