An electricity meter exchange (removal and replacement) is required when electricity supply exists at the property.
A common reason for a meter exchange occurs when you are performing renovations or alterations at your property, that includes major electrical work impacting your electricity meter.
We’ll arrange for your meter replacement either on a date agreed with you or within fifteen business days.
Fees for removal and replacement can vary according to the work required and the distributor in your area. You will be advised of any applicable fees before the upgrade occurs. The charges from the distributor will pass through on your next Alinta Energy bill. A fee could also be incurred if you miss your agreed appointment time.
If there are any non-standard fees, we'll get in touch before proceeding with the change or removal.
We will need safe and unhindered access to your meter and main switchboard. If this occurs, you are not required to be there whilst the upgrade is being performed.
Your power will need to be turned off by the technician for approximately one hour while your meter is being replaced. Once your smart meter is installed, your power will be restored, and a card will be left to confirm the completion of the upgrade.
If the technician is unable to perform the upgrade, we will be sure to reach out.
To request a smart meter upgrade, please complete this online form.