Want to add a contact to your account? This page explains what adding a contact means for you and what your contact can and can’t do on your behalf.
What is a secondary contact?
At Alinta Energy we understand you may want other people in your household, family, support network, or business, to be able to act on your behalf when it comes to managing your energy account.
While you can add a contact to make some decisions on your behalf, it is important to remember as the Primary Account Holder most decisions will still need to be made by you. You will also remain financially responsible for your account and any decisions made on your behalf.
There are three different types of secondary contacts that you can add to your account:
Secondary Contact (Residential) – For when you want to add another contact to your residential energy account to help manage and administer your account;
Secondary Contact (Small Business) – For when you, the director, partner, or sole trader of your business, want to add another contact to your business energy account to help manage and administer your account; and
Authorised Representative (Support Person) – For when you want to add a financial counsellor, life support representative, or other hardship or Family Violence support person to your account.
How do I add a secondary contact to my account?
There are a number of ways to add a secondary contact to your account:
the quickest way is via MyAccount. Go to your settings (found at top right navigation bar), scroll down to select ‘add secondary contact’.