Website Terms and Conditions

Terms of Use

Welcome to the Alinta Energy website at (which we call our Site).

You can also access your ‘My Account’ via our Site (which we’ll call your MyAccount).

It’s important you read these terms and conditions (the Terms) carefully because they govern the use of our Site and your MyAccount.

That is, by using our Site and/or your MyAccount, you are entering into a legally binding agreement between us and you.

1. About our Products and Services

1.1. Each of our products and services have specific terms and conditions and may have a Disclosure Statement setting out their key details.

1.2. You can see these product and service specific terms and conditions and access our most up to date Disclosure Statements via our Site, or otherwise by requesting them by calling or emailing our customer service team.

2. Product Availability

2.1. The content available to you on our Site is tailored to reflect the general location you are accessing our Site from. This is because the products and services set out on our Site may only be available in certain locations.

2.2. Nothing on our Site constitutes an offer for the supply or goods or services, or a promise or representation that we will supply any goods or services to you.

3. Disclaimer

3.1. The information and content contained on our Site is of a general nature and is for general information only. This information doesn’t constitute legal, financial, or other professional advice. You must not rely on the information or content on our Site without first obtaining independent advice.

3.2. While we try to keep our Site as up to date as possible, things may change after content is published which may impact its accuracy.

3.3. Despite our best efforts, parts of our Site may be temporarily unavailable.

4. My Account

4.1. When you access your MyAccount via our Site, you must comply with these Terms as well as any MyAccount specific terms posted on our Site.

4.2. To the extent of any inconsistency between these Terms and the MyAccount specific terms, the MyAccount specific terms prevail.

5. Your responsibility

5.1. You are responsible for ensuring the security of the devices that you use to access our Site, including by using security software.

5.2. You must not do (or permit anyone else to do) anything that interferes with or otherwise affects the normal operation of our Site, such as:

5.2.1. transmitting any virus or other harmful code or material to our Site;

5.2.2. preventing others from using our Site or their MyAccount;

5.2.3. tampering with or making unauthorised modifications to our Site; and

5.2.4. uploading any offensive, illicit, defamatory, or threatening material that could offend any person or give rise to legal proceedings.

5.3. If you register for MyAccount, you must keep your registration details confidential. You will be responsible for any access to our Site, including to MyAccount, using your registration details, even if the access is by another person.

5.4. We may suspend or terminate your access to all or part of our Site or your MyAccount if we find that you have failed to comply with these Terms.

6. Intellectual Property

6.1. Unless otherwise indicated, we either own the copyright in the content of our Site or are licensed to use it. You may download this information for your own personal use.

6.2. You may not use any of the trade marks or logos from our Site without our prior written permission.

6.3. All intellectual property rights are reserved, although unless otherwise stated, the content of our Site or any linked websites will not infringe any the intellectual property rights of any person anywhere in the world.

7. External Links

7.1. Sometimes we’ll include links to other websites (like Facebook, Twitter, YouTube, and Instagram) from our Site for your convenience. However, this doesn’t represent any endorsement of that website, approval of the products or services offered via that website, nor the accuracy of the information on those websites.

7.2. We don’t control, and aren’t responsible for, the information or content of any website accessed, or linked to, from our Site. We aren’t liable for the content on those websites or for any virus transmitted from them.

8. Privacy and Cookies

8.1. We take our customers’ privacy very seriously and only collect and manage your personal information in accordance with our Privacy Policy here and the Privacy Act 1988 (Cth).

8.2. Our Site includes pages and plug-ins that use cookies, which are small amounts of data sent by our Site and other third parties and stored on your computer’s hard drive. This allows our servers to recognise your computer when you visit our Site in the future.

8.3. Although cookies are used to collect data such as your browser type, the operating system you are using, the web page you visited, your internet service provider, your screen resolution, your device manufacturer, and your general geolocation, we don’t use this data to identify you personally. We only use this information to tailor how certain pages on our Site appear to you so you can receive content that is relevant to you.

8.4. Our Site also uses Google Analytics, which in turn uses cookies. Although these cookies do not identify you personally, they allow information about your use of our Site (including your IP address and device ID) to be transmitted to Google. For more information, please see Google's site "How Google uses data when you use our partners' sites or apps", located at By using our Site, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

8.5. You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. If you refuse the use of cookies in this way you may not be able to access the full functionality of our Site.

9. Other Legal Information

9.1. To the maximum extent permitted by law, we aren’t liable (whether in contract, negligence or otherwise) for any loss or damage (including special, indirect, or consequential loss) relating to your access or use of our Site including the use or misuse of the information provided on our Site.

9.2. We may make changes to these Terms from time to time. Your ongoing use of our Site after any changes are made will be deemed as consent to these changes to the Terms.

9.3. Any reference to us or we in these Terms means Alinta Energy Pty Limited (ABN 64 614 975 629) and its subsidiaries, including Alinta Sales Pty Ltd (ABN 92 089 531 984) and Alinta Energy Retail Sales Pty. Ltd. (ABN 22 149 658 300).

9.4. These Terms, our Site, and your MyAccount are all governed by the law in force in the State of New South Wales, Australia.

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