Pay your bills the easy way with Direct Debit

Benefits of Direct Debit

  • Payments are made automatically, so bills are never forgotten.
  • Direct Debit is an easy way to ensure you stay on top of bills.
  • Direct Debit allows you to set and forget and establish automatic payments from your bank account, debit card or credit card.
Woman on computer

Key Information

With Direct Debit, the amount due will be paid on the due date of each account or the instalment date automatically from your bank accounts, debit or credit card.

A message will appear on your account that it will be paid automatically on the due date. You’ll still receive a bill, so you can easily keep track of your energy consumption.

To sign up to Direct Debit, you will need to provide the following:

  • Your customer reference number, found on your bill or through MyAccount
  • Your first and last name
  • Your date of birth
  • Your home or site address
  • PLUS, your preferred payment method of either your bank account details; debit card details; or credit card details

Unfortunately, for customers who are currently on a payment plan we’re unable to sign you up to direct debit.

Set up Direct Debit through our online portal



Please note: Any outstanding bills will not be direct debited and you will need to pay the remaining amount as you would normally. Your Direct Debit will be set up for all future bills and debited from your preferred payment method.

Direct Debit FAQs

Further reading

Our checklist can help you understand the factors that may lead to higher than expected bills.
If you're having trouble paying your bill, there may be ways we can help
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