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An easy way to ensure you stay on top of your bills
With Direct Debit, the amount due will be paid on the due date of each bill automatically from your preferred payment method.
You’ll still receive a bill, so you can easily keep track of your energy consumption.
Unfortunately, for customers who are currently on a payment plan, we’re unable to sign you up to direct debit.
There are several ways you can set up your direct debit.
Head to your MyAccount and select ‘Set up Direct Debit’.
All you will need is your preferred payment details (bank account, debit or credit card) to set up direct debit.
MyAccount is the easiest way to set up direct debits for multiple accounts.
Log in to MyAccount now to set up your Direct Debit.
You’ll need to enter the following:
If you’d like help over the phone to set up your direct debit or smoothpay instalments, call us on 13 37 02.
With Direct Debit, the amount due will be paid on the due date of each bill automatically from your preferred payment method.
You’ll still receive a bill, so you can easily keep track of your energy consumption.
Unfortunately, for customers who are currently on a payment plan, we’re unable to sign you up to direct debit.
There are several ways you can set up your direct debit.
Head to your MyAccount and select ‘Set up Direct Debit’.
All you will need is your preferred payment details (bank account, debit or credit card) to set up direct debit.
MyAccount is the easiest way to set up direct debits for multiple accounts.
You’ll need to enter the following:
Speak to us directly and we can set up your Direct Debit over the phone.
Please note: Any outstanding bills will not be direct debited and you will need to pay the remaining amount as you would normally. Your Direct Debit will be set up for all future bills and debited from your preferred payment method.