Direct Debit

• No more manual payments – meaning more time for the fun things
• Payments made automatically, giving you peace of mind that bills will be paid on time
• If you have multiple accounts with us, you can set up separate direct debits
• Plenty of payment choices - bank account, debit card or credit card
• All easily managed out of your MyAccount

With Direct Debit, the amount due will be paid on the due date of each bill automatically from your preferred payment method.

You’ll still receive a bill, so you can easily keep track of your energy consumption.

Unfortunately, for customers who are currently on a payment plan, we’re unable to sign you up to direct debit.

There are several ways you can set up your direct debit.

1. MyAccount

Head to your MyAccount and select ‘Set up Direct Debit’.

All you will need is your preferred payment details (bank account, debit or credit card) to set up direct debit.

MyAccount is the easiest way to set up direct debits for multiple accounts.

2. Fill out our online form

You’ll need to enter the following:

• Your 9-digit electricity or gas account number, found on your bill or through MyAccount
• Your first and last name
• Your date of birth
• Your home or site address
• Plus, your preferred payment method of either your bank account details, debit card details, or credit card details

3. Call us

Speak to us directly and we can set up your Direct Debit over the phone.