If you are a customer or potential customer, we collect information about you to provide you with services and otherwise facilitate your dealings with us. This information may include:
Sometimes, we may collect health information that you provide to us (for example, if there is a need to administer life support at your premises, or you make a concession or hardship request).
We may also collect personal information about the people you live with (e.g. your spouse, partner or co-tenants). We rely on you to inform these individuals that their personal information is being provided to us and that they may contact us for further information.
We sometimes obtain credit reports about new or returning customers. Please see our Credit Reporting Policy for more information.
If you, or your employer, does business with us or has other dealings with us, we collect information about you to facilitate those arrangements. This information may include your name, position, contact details, and any other information you provide. For security reasons, we may collect your contact details and take your photograph when you sign in to our office or site locations.
If you are an employee or a job applicant, we collect information about you to administer your employment or process your application. This may include qualification and identification information, residency / visa status information, medical records and health information, psychological testing results and results from records checks. If you are offered a position, we may also collect details such as your tax file number, bank account number, superannuation and union membership details.
In many instances, we collect personal information directly from you. For example, if you are a customer, we may collect your information from an application form you have completed, or when you contact us by phone, email, through our website or via social media sites. Your calls to our telephone customer contact centre may be recorded and monitored for training, verification and compliance purposes.
Some other examples are below.
If you are a customer or potential customer, we may collect information about you through our service providers who provide customer acquisition and onboarding services to us. These service providers may be companies who provide energy comparison or moving assistance services. They collect your information from you and then provide it to us for the purposes of assisting you become our customer.
If you participate in the Alinta Energy Rewards Program, we may collect anonymised information about your transactions and purchases from our Rewards Program partner, Neat Tickets Pty Ltd, trading as Neat Ideas.
We may also collection information about you from other third parties such as electricity and gas distributors, credit reporting bodies, market data research firms, contractors engaged to monitor metering and provide payment/billing services, government agencies and regulators and other third party service providers.
In addition, when you apply for a job or position with us, we may collect information about you from any recruitment consultant, your previous employers, referees, CV checking agencies or others who may be able to provide information to assist us with our decision.
We may collect personal information about you through other means, for example:
We collect, hold, use and share your personal information for our business operations and activities, for example:
We may disclose your personal information for the purposes described in this Policy to:
We take reasonable measures to ensure that the parties we share your information with are bound by confidentiality and privacy obligations.
Alinta Energy may disclose your information to entities outside of Australia. We use service providers located outside of Australia to perform functions on our behalf. The entities we may share your information with may be located in, or have personnel that may access your information from, the following jurisdictions: the United Kingdom, the United States of America, Canada, New Zealand, Indonesia, Malaysia, Singapore, India, Pakistan, the Philippines, South Africa and Belarus. We only disclose your information to entities outside of Australia for our business functions or for the purposes of providing services to you. Where we do so, we ensure that the disclosure of and access to that information is secure and appropriate controls are in place, and we take reasonable steps to ensure that any overseas recipients of your personal information handle it in a manner consistent with the Privacy Act.
We and/or our business partners may send you direct marketing communications and information about products and services that we or third parties offer, including competitions that we think you might be interested in. This may occur even after you cease being our customer and may take the form of emails, SMS, mail or other forms of communication. You may opt-out of receiving these marketing communications by contacting us using the details set out below:
Even if you opt-out of receiving marketing communications, we may still contact you to send important administrative and safety messages.
We may collect personal information about you when you use and access our website (for example, when you submit an enquiry or online form, access your account online, sign up to our newsletter, or enter a competition on our website).
To assess the effectiveness of our website design and layout, as well as monitor traffic to the website, we may contract with third parties to collect statistical data. However no personal information is collected during this process.
Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from this Policy, so we encourage individuals to read them before using those websites.
We generally hold personal information in our electronic databases but also store personal information in hard copy form and in various third party databases and platforms.
We are committed to the security of your personal information and take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. We use a number of physical, administrative, personnel and technical measures to protect your personal information. Examples of the measures we have implemented to protect your personal information include:
You can request access to the personal information that we hold about you at any time by contacting us using the details at the end of this Policy.
We will respond within a reasonable period of receiving your request. Where possible, we will provide you with a copy or details of your personal information in the manner requested.
Sometimes we may be unable to provide you with access to all of your personal information. Where this is the case, we will tell you why.
We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete, up to date and relevant. If you believe the personal information that we hold about you is inaccurate, incomplete or outdated, please contact us using the details at the end of this Policy.
We will respond within a reasonable period of receiving your request.
If we refuse your correction request, we will tell you why.
If you believe that we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, we encourage you to contact us using the details at the end of this Policy.
Please include your name, email address and/or telephone number and clearly describe your complaint. We will respond within a reasonable period of receiving your complaint.
If you are dissatisfied with the handling of your complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). For further information regarding how to make a complaint to the OAIC, you can visit oaic.gov.au/privacy/making-a-privacy-complaint.
Postal Address: Alinta Energy
Level 13, 225 George Street Sydney
NSW 2000 Australia
Attention: Privacy Officer
Phone: 13 37 02
Postal Address: Alinta Energy
PO Box 8348
Perth WA 6849
Attention: Privacy Officer
Phone: 13 13 58