Rewards Shop

Alinta Energy works together with our partner, Neat Ideas, to bring the Rewards Shop to Alinta Energy customers. If you have any questions about your order or issues using the Rewards Shop, please email customersupport@neatideas.com.au 

Please allow up to 30 mins to receive your eVoucher, although at times of peak demand this may be longer. If you have received your email confirmation or receipt but not your eVoucher/s, please check your junk mail or SPAM folder.

eVouchers can be downloaded or resent to your email address from within the "MyAccount" section of the rewards shop. "MyAccount" can be found in the top right of the rewards shop.

If after checking, you still have not received the eVouchers, please email customersupport@neatideas.com.au to request assistance.

When you enter your details into the registration form, please ensure you enter your details as they display on your bill.

If you are having issues with your Internet connection, please try again later.

If you still cannot register, please call Alinta Energy call centre team on 13 37 02.

You don’t need to collect any points to unlock the great discounts through our Rewards Shop. All of the tickets and products available have already been discounted for you. That means, no waiting around for points to add up to see any benefits, you can get discounted products today!

When activating your MyAccount please make sure you use your current account number, email address and mobile number. 

If you have any questions or need more support please see our MyAccount FAQs found hereopens in a new tab.

If you still cannot activate, please call the Alinta Energy call centre on 13 37 02. Select option one (existing customer) and option four (to make changes) as we may need to update your details, in order to activate your MyAccount. 

Alinta Energy works together with our local Perth-based partner Neat Ideas to bring the rewards shop to Alinta Energy customers. If you have any questions about your order or issues using the Rewards Shop, please email customersupport@neatideas.com.au.

Please allow up to 30 mins to receive your eVoucher, although at times of peak demand this may be longer. If you have received your email confirmation or receipt but not your eVoucher/s, please check your junk mail or SPAM folder.

eVouchers can be downloaded or resent to your email address from within the 'My Account' section of the Rewards Shop. 'My Account' can be found in the top right of the Rewards Shop.

If after checking, you still have not received the eVouchers, please email customersupport@neatideas.com.au to request assistance.

When you enter your details into the registration form, please ensure you enter your details as they display on your bill.

If you are having issues with your Internet connection, please try again later.

If you still cannot register, please call the local Perth-based Alinta Energy call centre team on 13 13 58.

You don’t need to collect any points to unlock the great discounts through our Rewards Shop. All of the tickets and products available have already been discounted for you. That means, no waiting around for points to add up to see any benefits, you can get discounted products today!