Alinta Energy Rewards Shop

Terms & Conditions

This Alinta Energy Rewards Shop is managed by NEAT TICKETS PTY LTD. (Please note: this is the entity that will be shown on your financial statement.)

Terms of Sale:

Successful completion of payment for your order will be deemed as acceptance that you have carefully reviewed your order and accept the terms and conditions relevant to the product(s) you have chosen. These include acceptance of expiry dates, conditions of use and validity, credit card transaction fees and postal charges.

By using any product purchased from this site you warrant that you will comply with these Terms and Conditions and all applicable laws and that the products will not be used in any manner which is unlawful, misleading, deceptive or unfair.

If you are purchasing on behalf of, or to give to another person, you agree to ensure that the recipient is aware of all Terms and Conditions and in regard to the use of the products purchased.

NEAT TICKETS PTY LTD reserves the right to amend all or part of these Terms and Conditions at any time.


Once an electronic voucher has been purchased it cannot be refunded. Refunds and exchanges are not available due to a change of mind or if a product is mistakenly selected.

We ask that you carefully review your personal information, selected products, relevant charges, terms and validity conditions prior to proceeding to payment.

Refunds or exchanges are not issued for lost, stolen, damaged or destroyed products, including where a product or eVoucher is delayed in being received either electronically or via Post. Tickets and eVouchers must be treated like cash and kept secure.

If a product to be mailed is not received, an enquiry must be lodged within 14 days of order at To safeguard products ordered via mail, registered post should be selected. Products sent via normal mail cannot be traced and no responsibility can be taken for tickets sent by this method.

A change in personal circumstance or a delay in receiving a product does not entitle a purchaser to return or exchange the product.

Should a purchaser receive a product that differs from their confirmed order, then a refund or exchange will be offered by NEAT TICKETS PTY LTD.


The validity of products purchased via this website cannot be extended. Products may only be valid for use for a restricted period of time or until a specified date. Products that are not used or redeemed by any such use-by-date will be invalid and no refund or extension of time will be available.

Validity conditions are clearly stated in each product description and will vary from product to product - please read these carefully.


In providing products for sale via this website, NEAT TICKETS PTY LTD acts as an agent for various companies who supply those products and related activities. NEAT TICKETS PTY LTD does not accept or undertake any liability when acting in this capacity.

Successful completion of an order on this site will be deemed acceptance of any booking or upgrade fees that may be incurred on redemption of your product and acknowledgment that these fees do not fall under the control of NEAT TICKETS PTY LTD (e.g. extended stay upgrades for ferry travel, online booking fees or 3D/VMAX upgrade fees for cinema bookings).


While all attempts are made to maintain published prices, prices are subject to change without notice. Prices quoted include GST unless otherwise stated.

Completion of an order will be deemed as acceptance that you understand that the discount noted on the website is relevant to the maximum national recommended retail price of that product. Individual merchants may offer prices which may differ from their listed national RRP at certain times or venues.

All orders will incur a 1.5% processing fee.


Successful completion of an order will be deemed as an agreement between yourself and NEAT TICKETS PTY LTD that you will not on-sell or reproduce any products you have purchased. Failure to comply with this may result in legal action.

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