A bonus credit is a credit applied to an eligible electricity or gas account when you sign up to a qualifying Alinta Energy plan.
Bonus credits are available on selected plans and promotions. The amount of the credit, when it is applied, and any eligibility requirements will depend on the offer.
Your offer will tell you whether a bonus credit is available, how much the credit is, what you need to do to be eligible, and when the credit will be applied to your account.
Bonus credits can vary between offers. They are not redeemable for cash and cannot be transferred between energy accounts.
If you are eligible, we will apply the bonus credit to your account after you have stayed on the eligible plan for the required period. The credit will then appear on your next bill.
The required period may be one full billing cycle or another period stated in the offer, such as 90 days. See "What is a full billing cycle?" below for more information.
Bonus credits are currently available with the following plans:
| Residential plans | Fuel | State | When the credit is applied |
|---|---|---|---|
| HomeDeal Choice | Electricity | QLD | 90 days after account is activated |
| HomeDeal Extra | Gas | QLD | 90 days after account is activated |
You may be eligible for a bonus credit if you:
To receive a bonus credit, you must meet the eligibility requirements for the offer and stay on the eligible plan for the required period.
Eligibility requirements vary between offers. New customers may need to complete a credit assessment. Credit checks are conducted by Equifax or Illion.
Visit alintaenergy.com.au/creditpolicy for more information about credit reporting, including your rights in relation to your credit-related information and how you can make a complaint. If you would like a copy of these documents, please let us know.
No. If you've met all the eligibility requirements, your bonus credit will be applied automatically. You do not need to contact us to claim it.
Your bonus credit will appear on your Alinta Energy bill once it has been applied to your account. You can find it on the second page of your bill under 'Understand your bill'.
If you switch from the eligible plan before you meet the requirements of the offer, you will no longer be eligible to receive the bonus credit.
Yes. You can receive a bonus credit for each eligible electricity or gas account at a different property address, provided each account meets the eligibility requirements of the offer.
No. Any government concessions or rebates you are entitled to will continue to be applied separately to your account.
1.1 sign up a new electricity or gas account on the Plan; or
1.2 if you are an existing customer, open a new electricity or gas account with Alinta Energy when you:
a. move home;
b. add another property; or
c. open a new account for your existing supply address, if the offer allows this; and
1.3 remain on the Plan for the period stated in the relevant bonus credit offer (Specified Duration).
2. If you meet the eligibility criteria, we will apply the bonus credit as follows:
a. if the Specified Duration is one full billing cycle, the bonus credit will be applied after you have stayed on the Plan for one full billing cycle; or
b. if the Specified Duration is another period, such as 90 days, the bonus credit will be applied after the period has ended.
3. Bonus credit is not transferable and is not redeemable for cash.
4. While on the Plan you remain subject to the Plan's contract terms, including the market retail contract.
5. Please click here for full market retail contract terms.
Your billing cycle is either monthly or quarterly. If you have a smart meter, your billing cycle is monthly. You can choose to switch to quarterly billing through MyAccount or by contacting us. If you have a basic electricity meter, your billing cycle is quarterly, which is about 3 months. Gas plans are billed quarterly. Your billing cycle will appear in your Contract Summary and in MyAccount.
