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Bonus credit terms and conditions

For selected plans, Alinta Energy may offer customers bonus credits. To be eligible for a bonus credit:

  • A customer must be signing up and opening a new electricity and/or gas account on the selected plan
  • If you are an existing customer; opening a new electricity and/or gas account through moving home, adding an additional property or adding electricity or gas account to your existing supply address. 
  • Customers must remain on the selected plan for the bonus credit to be applied on the first bill

Further conditions

  • Bonus credit available once per account in any 12-month period
  • Not transferable or redeemable for cash
  • Bonus credit amounts vary by state, electricity plan or gas plan. Enter your postcode to see which electricity and/or gas plans in your area include a bonus credit
  • For new customers a credit check will be conducted by Equifax or Illion. You can visit alintaenergy.com.au/creditpolicy for more information about credit reporting, including your rights in relation to your credit-related information and how you can make a complaint. If you would like a copy of these documents, please let us know. 

Please click here for full market retail contract terms.

Frequently asked questions

Yes, you can receive one bonus credit for each eligible new electricity and/or gas account at a different property address. Each account must meet the eligibility criteria, and credits are limited to one per account every 12 months.

No extra steps are needed - the credit is applied automatically to your first bill, as long as you sign up an eligible new account on an eligible plan and stay on the plan until your first bill is issued.

No, to receive the bonus credit, you must remain on the selected plan until your first bill is issued. If you switch to a different plan before then, you won't be eligible for the bonus credit.

No, the bonus credit will not affect any government concessions or rebates you are eligible for. These will continue to be applied separately to your account.