Automatic Best Offer Transfer

From 1 October 2026, we may automatically move eligible Victorian customers to a better energy plan.

Automatic Best Offer Transfer is part of the Victorian Energy Retail Code of Practice (ERCoP) reforms. These new regulations require energy retailers (like Alinta Energy) to review eligible customer plans and, in some circumstances, automatically move customers to a better available offer.

If you're eligible for an Automatic Best Offer Transfer, we'll contact you before any changes are made and explain what the change means for your account. You will also have the opportunity to opt out if you prefer not to switch to the better offer.

You'll continue to receive your energy from Alinta Energy as usual, but you may be moved to a different energy plan that's identified as a better available offer under Victorian regulations.

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Why these changes are being made

Victorian energy retailers are required to automatically move eligible customers experiencing payment difficulty or financial hardship to their retailer's cheapest available offer.

Automatic Best Offer Transfer helps these customers access a better available energy offer without needing to regularly compare energy plans themselves or contact their retailer to request a better offer.

Who is eligible for Automatic Best Offer Transfer?

Automatic Best Offer Transfer is intended to help eligible Victorian customers experiencing payment difficulty or financial hardship.

For more information about eligibility requirements, visit the Essential Services Commission website.

How does Automatic Best Offer Transfer work?

If a review of your plan identifies a better available offer under Victorian regulations, we may move you to that plan automatically.

Before this happens, we'll contact you with information about:

  • your current plan.
  • the new plan you're being moved to.
  • when the change will take effect.
  • any changes to your rates, charges or benefits.
  • opting out if you don't want to switch plans.

You'll have 10 business days to review this information and contact us if you have questions or concerns before the change takes effect.

Help when you need it

Please reach out to our team if you have questions about Automatic Best Offer Transfer or your energy plan.

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Frequently asked questions

Victorian energy regulations require retailers to move eligible customers to a better available offer in certain circumstances. If this applies to you, we'll notify you before the change takes effect.

No. If you're eligible, we'll move you to the new plan automatically. We'll contact you before the change takes place and let you know when your new plan will start.

Yes. If you don't want to be automatically swtiched to our best offer, you can opt out by letting us know verbally or in writing within 10 days of receiving your Best Offer Switch notice. If you opt out, you'll remain on your current energy plan.

If you meet the eligibility requirements for a Best Offer check, we'll check whether you're on our best available offer at least once every six months. If you opt out of a Best Offer Switch and continue to meet the eligibility requirements, we'll check again within 12 months to see whether a better offer is available to you.

No. Your account will remain the same.

Yes. You'll continue to receive your energy from Alinta Energy.

The plan is selected in accordance with Victorian regulatory requirements and is intended to provide a better available offer for your circumstances.

We'll let you know about any changes to your prices, charges or benefits before the new plan takes effect. Your payment method or payment arrangement will continue as usual unless we tell you otherwise.