A Standing Offer is a standard energy plan available to residential and eligible small business customers. All energy retailers are required to offer one, with standard terms and conditions prescribed under applicable energy laws.
Standing Offers provide access to electricity and gas without signing up to a specific Market Offer. They are suitable for customers who prefer a standard energy contract or have not chosen another plan.
The terms and conditions of a Standing Offer are set by government energy regulations rather than being determined by the retailer. Standing Offer rates and charges vary depending on where you live and the energy services available at your property.
If you're supplied energy through a Standing Offer, you'll continue to receive electricity and gas under the terms of that contract unless you choose another eligible plan or the contract ends in accordance with its terms.
| Standing Offer | Market Offer |
|---|---|
| Standard energy plan | Retailer-designed energy plan |
| Standard terms and conditions | Plan-specific terms and conditions |
| Available where required by regulation | Retailer-designed offer |
| Standard offer inclusions | May include extra features or benefits |
You can compare available energy plans, rates and features to decide which option best suits your needs.
The right energy plan will depend on your individual circumstances, energy usage and preferences.
Before choosing an energy plan, it's worth considering factors such as pricing, contract terms, available features and how you use energy in your home. Reviewing available plans and plan documents can help you understand which options best meets your needs.
You can view the rates, fees and charges that apply to your Standing Offer, along with important plan information and contract documents.
If you're looking for information about rates, fees, charges or contract terms, the documents above provide the most up-to-date information for your location and energy services.
To find out more about the Standing Offer or to switch plans, call us on 13 37 02.
A Standing Offer is a standard energy plan available under energy regulations. It operates under government-regulated terms and conditions and provides access to electricity and gas without signing up to a specific Market Offer.
You may be on a Standing Offer if you have not signed up to a specific Market Offer or if your account has been placed on a Standing Offer in accordance with energy market rules. If you're unsure why you're on a Standing Offer, please contact us and we'll be happy to help.
A Standing Offer is a standard energy plan with terms and conditions set by energy regulations. A Market Offer is designed by the retailer and may include different pricing structures, features or benefits.
If you're eligible, you may be able to switch to another available energy plan. Before making any changes, it's important to review the rates, features and terms and conditions of the plan you're considering.
Standing Offer rates are subject to regulatory requirements and may vary depending on your location and the energy services available at your property. You can find current rates and charges in the relevant plan documents.
