We’re making it easier to speak to us

We know that sometimes it can feel as though there just aren’t enough hours in the day to do everything.
To make things a little easier, we’ve extended our hours so you can chat to us when it’s convenient for you.
Your local Alinta Energy team is now available six days a week to take your calls, answer your questions and help you with your gas needs.
See below for our new opening hours. 

Western Australia Contact Numbers and Links
Feedback and enquires Online
Phone Call 13 13 58
Monday to Friday from 7am to 7pm and Saturdays from 8am to 12pm WST. (Local call fee from anywhere in WA excluding mobiles).

1800 677 945 (interstate)

+61 8 9210 2005 (when overseas)
Monday to Friday from 7am to 7pm and Saturdays from 8am to 12pm (local time). 
Fax 1800 651 161
Postal Address Alinta Energy
Locked Bag 55
Perth WA BC 6849
Emergencies or faults 13 13 52
24 hours, 7days or call the phone number listed on your account.
  • Emergencies
  • No Natural Gas or LPG
  • Smell of Natural Gas or LPG
Media enquires News 
National Relay Service To use the Teletypewriter (TTY) service, please call 13 36 77. This is available for the cost of a local call.
Speak & Listen Service To use the Speak & Listen service, please call 1300 555 727
Interpreter Service To use an Interpreter Service, please call 13 14 50
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Head Office
Grosvenor Place, Level 13, 225 George Street,
Sydney NSW 2000
Victoria Office
Level 16, 60 City Road
Southbank VIC 3006
Western Australia Office

Level 18 Raine Square, 300 Murray Street
Perth WA 6000
Queensland Office
Suite 10, 36 Agnes Street
Fortitude Valley QLD 4006
South Australia Office
1 King William Street,
Adelaide SA 5000