We’re making it easier to speak to us
We know that sometimes it can feel as though there just aren’t enough hours in the day to do everything.
To make things a little easier, we’ve extended our hours so you can chat to us when it’s convenient for you.
Your local Alinta Energy team is now available six days a week to take your calls, answer your questions and help you with your gas needs.
See below for our new opening hours.
|Western Australia Contact Numbers and Links
|Feedback and enquires
||Call 13 13 58
Monday to Friday from 7am to 7pm and Saturdays from 8am to 12pm WST. (Local call fee from anywhere in WA excluding mobiles).
1800 677 945 (interstate)
+61 8 9210 2005 (when overseas)
Monday to Friday from 7am to 7pm and Saturdays from 8am to 12pm (local time).
||1800 651 161
Locked Bag 55
Perth WA BC 6849
|Emergencies or faults
||13 13 52
24 hours, 7days or call the phone number listed on your account.
- No Natural Gas or LPG
- Smell of Natural Gas or LPG
|National Relay Service
||To use the Teletypewriter (TTY) service, please call 13 36 77. This is available for the cost of a local call.
|Speak & Listen Service
||To use the Speak & Listen service, please call 1300 555 727
||To use an Interpreter Service, please call 13 14 50
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Level 11, 20 Bridge Street
Sydney NSW 2000
Level 16, 60 City Road
Southbank VIC 3006
|Western Australia Office
Level 1, 1 William Street
Perth WA 6000
Level 10 East Tower, 410 Ann Street
Brisbane QLD 4000
South Australia Office
168 Greenhill Road
Parkside SA 5001
|Augusta Power Stations
Power Station Road
Port Augusta SA 5700