At Alinta Energy, we believe things work better when we listen - really listen - to the people we serve.
We know energy is an essential service for everyday life. And we understand that for some, staying connected and feeling heard can be a challenge.
That's why we created the Retail Community Advocate role.
It's all about making sure the customer voice is part of how we do things - from the way we design our services to how we support people doing it tough.
So, what does the Retail Community Advocate do?
This role exists to shine a light on what matters most to customers, especially those experiencing hardship. It help us:
- Bring the customer voice to the table
- Making sure real-life customer needs help shape our products, policies and processes.
- Stand up for people doing it tough
- Advocating for customers facing financial stress, family violence, or other vulnerabilities - so they're not left behind.
- Work with experts who know their stuff
- Collaborating with financial counsellors, consumer advocates and regulators to tackle big-picture challenges together.
Why this role matters
We're serious about earning your trust - and keeping it.
When we listen and act on what we hear:
- Customers are more likely to get support when they need it
- Solutions are faster and fairer
- And we can remove some of the barriers that get in the way of feeling genuinely looked after
Complaint handling
This role doesn't handle individual complaints, but Todd does use complaint trends to push for improvements across the board. If you need to lodge a complaint or provide feedback, you can do that here.
This role doesn't handle individual complaints, but Todd does use complaint trends to push for improvements across the board. If you need to lodge a complaint or provide feedback, you can do that here.
