Morwell Customer Experience Hub

Exterior of Morwell Customer Experience Hub

At Alinta Energy, our commitment to bringing Australians the best local support starts at our Morwell Customer Experience Hub in the Latrobe Valley.

Back in January 2021, we announced that we’re bringing our customer service call centre team onshore to the Latrobe Valley in Victoria. We’re thrilled to be investing in Australian jobs and believe that our customers will enjoy speaking to someone locally when they give us a call. To support them in 2022 we’re now investing in a new customer systems platform. It’ll make for a fast, efficient (but always friendly) customer experience.

Smiling customer service team member
Tile Meet Our Team
Meet our Morwell team
Meet our Morwell team

 

In April 2021, we officially welcomed 70 of our newest employees to Morwell, the first of the group of almost 230 Australians who we’re looking to join our customer experience team over the next few months. Currently, the team has already begun taking customer service calls and are also now trained, eager and ready to use our new improved customer service systems. And as we introduce our local agents to the job, we’re receiving super positive responses from our customers.

 

We’re so excited to introduce the Morwell team, so while we’ve still got a way to go until our onshore team is fully operational, we got to know two of our newest team members.

Foyer of interior Alinta Energy Morwell
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Supporting the local community

As we were fitting out our Customer Experience Hub, we engaged with AWM AMAROO, an Australian corporate furniture and joinery company that is committed to supporting Indigenous communities, businesses, and young people. The AMAROO Initiative, together with their community partner KARI Foundation, is committed their Lead with Culture program, aimed at securing employment for 100 indigenous workers.

The program supports local Aboriginal youths with one-on-one support and group activities within the community, reconnecting them with their culture and peers, and building confidence, respect, and independence to be job ready.

We’re so happy to have helped with this amazing program, with the work from the Morwell office fit out helping to secure employment for four Aboriginal youths. AWM AMAROO also sent us a painted didgeridoo that will be mounted on our wall as a reminder of their fantastic work.

Jeff Dimery, Alinta Energy CEO, talking with staff member
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One of our own

Alinta Energy’s own Managing Director and CEO, Jeff Dimery, started his working life in a contact centre for Melbourne Water, right after he finished high school and began his university studies part-time.

“I believe that any worker with a right level of enthusiasm, focus, drive and intellect can achieve anything they want with an organisation,” he said. “I think I am proof of that. I believe this to be the culture at Alinta Energy.”

Amanda Hagan, our Executive Director of Retail Markets also believes that a contact centre is a fantastic job opportunity. “If you develop your ability to communicate with customers, understand how the most important relationship we have [with our customers] contributes to the bigger picture, and bring an empathetic and compassionate attitude to your work – you will go a long, long way in life.”

Smiling staff member with headset

Interested in joining our team?

We’re still looking for employees to join our Morwell Customer Experience team by the end of the year. If you’re from the broader region, willing to commute to Morwell, have a passion for customer service and communication, and are ready to kickstart your career, this could be the job for you! The roles still available include Customer Service Representatives, Team Leaders and support roles such as Forecasting Analysts and Training Specialists.

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