Understanding your energy costs and rates

If you’ve recently received a rate change notice from us, find out more about what's happening along with energy saving tips and what financial support is available.

What's happening with my rates?

Here are ways to help you understand and manage your energy usage

Close up of woman pointing to item in paper power bill with laptop on the table
Bill checklist card

Energy costs explained

The energy market can be complex. Your bill is made up of a number of costs and we want to explain what they are.

Couple in a kitchen reading a paper bill and looking concerned
High Bill Teaser

Understand your energy bill

It's important to first be familiar with your current energy usage and costs. We've created a guide to explain your bill and provide information.

Woman on her laptop with coffee
Woman on her laptop custom

Energy saving tips

There are a few simple changes you may be able to make that could help lower your household costs.

I may need help with paying my bills, what support is available?

If you feel like you may need some support, we can help you access a range of different payment options and assistance programs.

Frequently asked questions

We know that energy pricing can bring with it many questions, so we've provided answers below to some of the most common questions you may have.

More than great energy.

That's better™.