Understanding your energy costs and rates

If you’ve recently received a rate change notice from us, find out more about what's happening along with energy saving tips and what financial support is available.

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The energy market can be complex. Your bill is made up of a number of costs and we want to explain what they are.

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It's important to first be familiar with your current energy usage and costs. We've created a guide to explain your bill and provide information.

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There are a few simple changes you may be able to make that could help lower your household costs.

If you feel like you may need some support, we can help you access a range of different payment options and assistance programs.

Find out what government assistance may be available including the Energy Bill Rebate.

Short and medium-term options to help manage your energy bills.

Ongoing and tailored support during times of financial difficulty.

We know that energy pricing can bring with it many questions, so we've provided answers below to some of the most common questions you may have.