You can arrange moving out and moving into a new residence via our website. We'll need:
It only takes a few minutes, and we can have your energy connected for the day you move in if you give us at least a full business day's* notice.
If you're just moving out and don't need energy connected at a new address, you'll need to talk with one of our customer service representatives. We require 3 business days' notice before you plan to move out.
When moving out, you'll be issued a final bill for the closed account.
We cannot complete a move out request on a weekend or public holiday.
Not sure you're on the best plan? You can compare our plans on our website, and if you want to make a switch, it can be done in a few quick steps. Follow the link below to get started.
If you'd like to transfer your account to another primary account holder, you can do this on our website. Head to our homepage and have the new account holder sign up under "I'm moving house and need energy" - switching account holders is just like someone moving into a new home.
We're sorry to hear you're leaving us! To close your account, you can contact us via our enquiry form, talk with one of our customer service representatives on the number below, or sign up with another retailer.
Once your account is closed, you will be issued with a final bill.
You have a right to cancel your contract without any reason within 10 business days from and including the day after you signed or received your contract together with our disclosure statement.
You can cancel your contract by completing a cancellation notice and sending it to us.
Please accept our condolences. If you are already a secondary contact, you can act on behalf of the deceased customer to either close or move the account into another name.
If you aren't a secondary contact, you will need to provide documentation which identifies you as executor of the estate (grant of probate or letter of administration) before you can make changes to the account.
Please call us and our customer service team will assist you.
* One full business day's notice required. You must ensure there is clear and safe meter access. To have power reconnected, the mains switch must be in the 'off' position and all other safety requirements specified during our online moving process must be met. If you're with another energy provider at your current property, you'll need to contact them to organise the disconnection of energy and close your account.
* One full business day's notice required. T&Cs apply.
