At Alinta Energy, we are committed to delivering the highest level of customer service. Letting us know about your experience with Alinta Energy helps us to improve the way we do business, our systems, policies, and procedures. If you have any feedback, or an issue you’d like us to explore, the information below outlines how to contact us.
PO Box 16196
Collins Street West VIC 8007
We won’t keep you waiting
We’ll acknowledge your enquiry or written complaint within 2 business days of receiving it. And we’ll do our best to get back to you via your preferred contact method with an answer or solution within 5 business days. If we need more time, we’ll be in touch to tell you when you can expect to hear from us. We’ll also confirm how frequently you’d like to be updated.
Please refer to our ‘Standard Complaints and Dispute Resolution Policy and Procedure’ to know more about:
How to make a complaint
What happens after a complaint is made
How we handle complaints
Who to contact if you’re not satisfied with the outcome.
If you're unsure, please contact us and we’ll be happy to help.
Need to take things further?
If you’re still not satisfied and want to escalate the matter, we will refer your enquiry or complaint to our senior management. You can also contact your State Energy Ombudsman. The Energy Ombudsman is an independent, free service that seeks to resolve disputes between Residential customers and their electricity and gas company. Please note the Ombudsman can only assist after you have raised your complaint with us.