We're here to support our customers through any severe weather events or natural disasters that occur across Australia. If you've been affected, please contact your local distributor for further information about power outages and resumption of services. If you are unsure who your distributor is, please refer to the top right of your bill under 'Faults and emergencies'.
Please note, distributor technicians focus on emergency electricity and natural gas works and asses whether it's safe for their technicians to access affected areas. Expect delays for meter readings, meter exchanges and other non-essential works.
We'd like to remind all our customers that we're here to support you. For anyone affected by a natural disaster, please get in touch and we'll look to provide immediate assistance. To discuss the options available to you, call 1300 848 364 (NSW, QLD, VIC, SA) or 13 13 52 (WA).