We’re here to support our customers through any severe weather events or natural disasters that occur across Australia. If you have been affected by the recent floods, please contact your local distributor for further information about the power outages and resumption of services. If you are unsure who your local distributor is, call us on 1300 848 364 and select option 1, then option 1 again for our Faults and Emergencies line, where you will be redirected.
To all our affected customers, you do not need to worry about your energy account. We will not be disconnecting any accounts in the impacted areas while the situation continues.
Please note, distributor technicians focus on emergency electricity and natural gas works due to the floods. Distributors will need to assess whether it’s safe for their technicians to access affected areas. Expect delays for meter readings, meter exchanges and other non-essential works.
If you require more time to pay your current bill, you can request a payment extension online anytime, anywhere in MyAccount. For further hardship or financial assistance, we can work with you to arrange it based on your individual circumstances. Visit our Hardship Support page for more information.
For recent emergency updates and relevant storm safety information, please visit your state’s SES website. For NSW customers, visit www.ses.nsw.gov.au for QLD customers, visit www.ses.qld.gov.au, for VIC customers visit www.ses.vic.gov.au and for SA customers visit www.ses.sa.gov.au.
When a flood warning is issued:
If you’re asked to evacuate:
When returning to your home:
To report an electricity or gas fault or emergency, call us on 1300 848 364 and select option 1, then option 1 again (24 hours, 7 days).
For power or gas outages, contact your local distributor who can provide further information about resumption of service.
If you require further assistance please don’t hesitate to contact our dedicated life support team on 1300 721 092.
For safety reasons, electricity and gas supplies are often disconnected during bushfires. Contact your local distributor to receive updates on any disconnections in your area.
Please ensure that your household’s energy supply components and any appliances affected by bushfires are checked by licensed electricians or gas fitters prior to your energy supply being turned on again.
Once again, we’d like to remind all our customers that we’re here to support you. For anyone affected by a natural disaster, please get in touch and we’ll look to provide immediate assistance. To discuss the options available to you, call 1300 848 364 or email customer.service@alintaenergy.com.au.