Our continuing commitment to you

We understand the critical role that energy plays in the everyday lives of Australians, because of this, we want you to know we're here to help. For further information, available hardship assistance and additional ways of how you can get in contact with us, see below.

Natural disasters emergency information

Some tips to help you prepare in case of severe weather events, including floods and bushfires.

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Looking to join or moving?

For new customers looking to join Alinta Energy
If you’re looking to switch to Alinta Energy, you can easily sign up online here. All you’ll need is an email address, form of ID and 5 minutes – we’ll then take care of the rest.

If you're looking to move home
We can help you to set up the energy supply for your new home – whether you’re already an Alinta Energy customer or looking to switch to us, visit our moving home page

For the connection of electricity and gas
If you’re in the process of building a new home or renovating an existing, you can arrange for an electricity connection at electricityconnections@alintaenergy.com.au and for gas connections email gasconnections@alintaenergy.com.au or you can call the connections customer support team on 1300 669 950.

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Ways to get in touch

MyAccount
MyAccount

Log in to MyAccount to access your account information, concession details, payment arrangements and more.

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Facebook

Send us a direct message through our Facebook page

Enquire online
Enquire online

Submit a general enquiry form, with your customer number and details handy