Supporting our customers

We understand the critical role that energy plays in the everyday lives of Australians. It's imperative we keep delivering for our customers in these challenging times.

For our customers in New South Wales, South Australia, Queensland and Victoria

If you’ve been impacted by COVID-19, the recent floods in NSW, or for any other reason we’re here to support you.

For our residential customers

Our Hardship Program is available to you, don’t hesitate to get in touch we can help you with:

  • Arranging a payment extension online, setting up a payment plan or alternative payment options to help you through your individual circumstances,
  • Providing advice on relevant government assistance programs or organisations with financial counselling services,
  • Ensuring all relevant government concessions and rebates are applied to your account,
  • Staying connected to your energy supply,
  • We’ll regularly keep in touch with you to see how you’re going.

For our small business customers

We understand that many small businesses have unfortunately been financially impacted by COVID-19, we’re here to help. Please don’t hesitate to call us, we can help you by arranging a payment extension online, setting up payment plans or alternative payment options to suit your individual business circumstances. We’ll also ensure you stay connected.

How to get in contact

For residential and small business customers in New South Wales, South Australia and Queensland, give us a call on 1300 472 189 or if you prefer, email us at

For our Victorian customers, give us a call on 1300 472 189 or email

For our Large Commercial & Industrial Customers

For larger business customers, we understand that you may also be facing unique challenges, if you have any questions please email us on

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More than great energy.

That’s better™.