To check if your energy bill was based on an estimated meter reading, simply check the back of your bill for the ‘Reading Type’. For more information on where to find this information, check out our bill guides.
This service is only available to customers who have a 'basic' meter rather than a digital meter. If you’re unsure as to whether you have a basic or digital meter, download our self-meter read brochure above or contact us on 13 37 02.
If you do have a digital meter, and you would like you bill adjusted please contact us on the details below, so we can work together to access your actual metering data.
In order for the meter reading you provided us to be accepted you need to meet all of the following eligibility requirements.
You must provide your meter reading to us prior to the bill due date.
- Your meter reading cannot be less than the previous actual meter reading for the meter.
- Where you have provided a photo of your meter reading, please ensure meter number is clearly visible.
- Where you haven’t provided a photo of your meter reading, please ensure all the data is accurate and current.
- Your meter is not a digital meter (i.e an accumulation meter).