Improved customer service? That’s better™!

Please call 13 37 02 so we can update the primary email address against your account.

The reason for this is you may have multiple customer numbers for the different accounts or properties you have with us. Please call us on 13 37 02 to understand if this is the case and submit a request to have your customer numbers merged.

If you're already a MyAccount user and are logging in for the first time since 25 April 2022, you will need to re-activate your account using your customer number (be sure not to enter your electricity or gas account / reference number), the email address that you used to sign up with and have your mobile phone ready to authenticate your login. You can do this easily hereopens in a new tab.

Eligible passwords must include at least:

• 8 characters
• 1 number
• 1 symbol
• 1 lowercase letter
• 1 uppercase letter

Passwords must match when re-entering the password.

The 6-digit verification code you receive on your mobile expires after 5 minutes. You will need to click 'Resend Code' to get a new one.

Alinta Energy takes security very seriously and therefore all accounts are protected with SMS two-factor authentication.

Please check we have your correct mobile number listed against your account by viewing the first 2-digits and last 3-digits of the mobile number displayed. If we do not have the correct number, please send a private message on Facebookopens in a new tab to update, alternatively please call us on 13 37 02.

If all is correct; the 6-digit verification code, you receive on your mobile expires after 5 minutes. You will need to click 'Resend Code' to get a new code and try again. If you experience further issues, please contact us so we can investigate.

Please click the 'Forgot password?' link and enter your login email to receive a reset password link via email which is valid for 24 hours.

If the incorrect email/password combination is entered more than 5 times, we securely lock the account for 60 minutes. Once the 60 minutes expires you will be able to try again.