Privacy Collection Notice

This notice is provided by Alinta Energy Pty Limited (ABN 64 614 975 629) and its subsidiaries, including Alinta Sales Pty Ltd and Alinta Energy Retail Sales Pty Ltd (Alinta Energy). Alinta Energy provides a wide range of energy and energy-related products and services to the community. 

MyAccount is a self-service portal run by Alinta Energy that has been developed to connect you online with Alinta Energy services, quickly and securely.

We collect, use and disclose your personal information so that you can use MyAccount or the Alinta Energy app to view your bills, update contact information, access the Alinta Energy rewards shop and to provide you with any services we may add into the website or MyAccount offerings. The provision of your personal information enables us to fulfil our obligations under any contract with you, to respond to your enquiries, to receive your feedback, to ensure we can contact you regarding your account with us, for our business operations and to comply with the law.

This collection notice applies to the personal information Alinta Energy collects when you register and use MyAccount. It also applies when you download and use the Alinta Energy App. Our Alinta Energy App is not currently available for our WA customers.

For more information on your rights and responsibilities as a user of MyAccount, go to the Terms of Use.

Alinta Energy allows you to add a secondary contact to your account to make payments on the account, request extensions or certain payment plans, and speak on your behalf in relation to your bills. You are required to provide a copy of this collection notice to your proposed secondary contact for their information when obtaining their consent to act as your secondary contact.

If you’re being added to an Alinta Energy account as a secondary contact we collect, use, and disclose your personal information to verify your identity, assist with your enquiries, and provide services to the primary account holder.

This collection notice applies to the personal information Alinta Energy collects when you are added as a secondary contact to an Alinta Energy account via MyAccount.

When you add a secondary contact to your account, they will be asked to provide the following information:

• Name
• Phone number and/or email

Adding a secondary contact and providing these details is also voluntary. This personal information will also be retained and stored. We may also ask you to provide us with additional Personal Information to enable us to fulfil our obligations under any contract with you, to provide you with a discount, to verify you, for our business operations and to comply with the law – for further details please see “Verifying your identity and applying concessions/rebates” and Alinta Energy’s Privacy Policy.

For more information on what you can and can’t do as a secondary contact on an Alinta Energy account, go to the Secondary Contact Terms.

When you create a MyAccount profile, you will be asked to provide the following information:

• Name
• Email address
• a password

Creating a MyAccount profile and providing these details is voluntary. However, unless you provide these details you cannot create a MyAccount profile and access the Alinta Energy App. All other details are retrieved from Alinta Energy’s system and will reflect the details you have provided to Alina Energy at sign up. Once you complete the account creation process your personal information will be retained and stored.

If you do not have an email address and/or a mobile number stored with Alinta Energy you will not be able to create a MyAccount Account. You can contact Alinta Energy and one of our Agents will be able to assist you by adding an email and mobile number to your account with us and they can guide you through the steps required for activation.

Alinta Energy may use and disclose personal information in your MyAccount Account to:

• assist you perform transactions with us
• enable your secondary contact to speak with us about your Alinta Energy account

For example, this may include to:

• help you to pre-complete online forms
• verify your identity
• enable you to complete transactions or access services delivered by us
• identify and assist you when our customer service team is helping you to perform administration on your MyAccount Account, or to carry out transactions on your behalf
• assist you to perform administration on your MyAccount Account (for example, we may send you a security code in order to reset your password or contact details)
• in due course you will even be able to add a service (or transaction) involving another Alinta Energy service to your Account

We also use your contact details to send information relevant to you. This may include general communications material or information sent by us relating to Alinta Energy’s products or services. We will ask for your consent for all other secondary uses or disclosures which are not already covered under this notice and/or Alinta Energy’s Privacy Policy.

Alinta Energy’s Privacy Policy tells you how we usually collect, use and disclose your personal information and how you can ask for access to it or seek correction of it. Our Privacy Policy also contains information about how you can make a complaint and how we will deal with such a complaint. If you would like further information about our privacy policies or practices, please contact our Privacy Officer using the contact details contained in our Privacy Policy.

You may apply for concessions/rebates or add services via your MyAccount account via the web. We may need to verify your identity to ensure you are able to receive such concessions/rebates or services. To do this we collect personal information from your identity documents.

We disclose this information to the document issuer or official record holder for the purposes of verifying the documents against the records of Australian Government and state and territory government agencies. This may include the Document Verification Service, provided by the Department of Home Affairs, or Services Australia for Department of Veteran Affairs card holders.

You can also choose to make payments through our website. When you do this, you will not be logging into MyAccount nor authenticating with our website. When you make payment you can choose an alternate email address to the one connected to your Alinta Energy records to have a receipt sent to you - by adding this to the payment screen.

Depending on what type of payment you choose and whether you authenticate and make payment in MyAccount or via the Alinta Energy App, your payment will be processed by a third party payment provider. When you enter your card details you will be providing them to the payment provider. 

We take reasonable security measures to protect your personal information from loss, unauthorised access, use, modification, disclosure, or other misuse. Physical measures, such as building and equipment security, are used in conjunction with digital technology, such as data encryption and firewalls, to minimise unauthorised access to information.

We ensure that personal information is not kept longer than necessary, and disposed of appropriately, in accordance with the law. We retain a record of transactions performed using your MyAccount Account, including in the mobile app, for audit and other purposes. This includes to identify and investigate suspicious or inappropriate use of a MyAccount Account.

You can view your account/payment history through your MyAccount Account or in the mobile app. However, you will need to contact to Alinta Energy on 1300 191 986 to review your Activity History (such as what settings have been updated and when they were updated).

Creating a MyAccount Account, setting up a secondary contact on your Alinta Energy account, activating the Alinta Energy App, and providing your personal information is voluntary. You are not required by law to provide this information to us. 

However, if you choose not to provide us with the requested information, you may not be able to create a MyAccount Account, use the Alinta Energy App and set up a secondary contact on your Alinta Energy account.

You can access, review or correct your personal information by:

• logging into your MyAccount Account and reviewing and correcting your information contained in your profile, or
• if you are unable to log in to your MyAccount Account you should contact us for assistance