How to use My Account

While we’re always here to support our customers, we also want you to have the freedom to access your account whenever and wherever you need to.

My Account is a secure, self-service tool that lets you access your Alinta Energy account 24/7. You can check your bills and usage, manage your payments, update your details and much more.

How do I get started?

Getting set up with My Account is simple. Clicking here will take you to the log in page, from there you can “Register for access.”

You will be asked for a few details about your account, including your Alinta Energy account number. For this, you will need to have a gas account with us already. You can find your account number on a copy of a recent bill, the rest of your details will need to match the bill as well.

And you’re done! You’ll have access to My Account straight away. You’ll receive an email confirmation shortly with your details.

What can I do with My Account?

Pay online

Pay your bill when and where you like. From the log in page of My Account you can make online credit cards payments to your most recent bill.

Planning a holiday soon? You can even make pre-payments toward your account so you have peace of mind while you’re away.

Customer rewards

We offer more than just a great gas deal – with My Account you also get access to amazing local rewards. Click the rewards shop icon for discounts off your favourite Aussie brands, electronics, local attractions and much more.

Your bills and account balance

One of the most useful features of My Account is being able to check your account balance around-the-clock. Not only can you see your usage history to compare billing cycles, you can access a copy of your bill to get a detailed breakdown of your charges. You can also find out if any payments are due for your account.

Manage payments

Looking to set up a direct debit or bill smoothing? Or do you need some more time to pay your bill?

From My Account you can set up a recurring direct debit to take the stress out of paying your bills - or request an extension if you need more time to pay.

Click here to find out if bill smoothing might be the right choice for you.

Move accounts

We get moving, which is why we make it easy. If you’re moving house, give us two business days’ notice through My Account and we’ll make sure the gas is on by the time you’ve moved in. Nothing beats a hot shower after a long day of moving boxes!

If you need any help getting set up in My Account, please don’t hesitate to get in touch, you can send an online query to us here.

If you prefer to call, you can reach us on 13 13 58 to find out how we can help.