Direct Debit

An easy way to ensure you stay on top of your bills

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Benefits of Direct Debit

  • No more manual payments – meaning more time for the fun things
  • Payments made automatically, giving you peace of mind that bills will be paid on time
  • If you have multiple accounts with us, you can set up separate direct debits
  • Plenty of payment choices - bank account, debit card or credit card
  • All easily managed out of your MyAccount

How does direct debit work?

With Direct Debit, the amount due will be paid on the due date of each bill automatically from your preferred payment method.

You’ll still receive a bill, so you can easily keep track of your energy consumption.

Unfortunately, for customers who are currently on a payment plan, we’re unable to sign you up to direct debit.

Set up Direct Debit

There are several ways you can set up your direct debit.

My account


Head to your MyAccount and select ‘Set up Direct Debit’.

All you will need is your preferred payment details (bank account, debit or credit card) to set up direct debit.

MyAccount is the easiest way to set up direct debits for multiple accounts.

Log in to MyAccount now to set up your Direct Debit.

Fill out our Online Form

You’ll need to enter the following:

  • Your 9-digit electricity or gas account number, found on your bill or through MyAccount
  • Your first and last name
  • Your date of birth
  • Your home or site address
  • Plus, your preferred payment method of either your bank account details, debit card details, or credit card details

Apply for Direct Debit.

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Call us

If you’d like help over the phone to set up your Direct Debit or SmoothPay instalments, call us on 1300 191 986.

Direct Debit FAQs

You can use several payment methods to set up Direct Debit through our online portal, this includes:

  • Credit Card including Visa, MasterCard and American Express and remember we don’t charge merchant fees;
  • Debit Card; and
  • Your Bank Account

Unfortunately no, if you have any current outstanding bills please pay the amount owing as you normally would. The Direct Debit that you have set up from your preferred payment method will only be activated for any future bills.

Your direct debit will show as set up on your MyAccount dashboard and settings page. If a payment is unsuccessful, we’ll contact you.

Yes, your Credit Card details will be updated in our system should you provide new details via the online Direct Debit sign-up.

You’ll be able to setup Direct Debit for multiple accounts easily via your MyAccount. Just simply select the accounts you wish to have the Direct Debit set up for and enter your preferred payment details only once. If you’re unable to see all your accounts in MyAccount, you may have different customer numbers and we will need to merge your accounts. Please call us on 13 37 02 to have this done.

Unfortunately no, you will only be able to sign up to Direct Debit once the switch has taken place and your account has been established in our systems.

To cancel your Direct Debit, head to your MyAccount Settings page and simply select ‘Remove’ for the direct debits you want cancelled. Alternatively, you can contact us on 13 37 02.

As there are several instalment options to set up SmoothPay, you will need to contact us directly to discuss. Please call 13 37 02.

Once successfully set up, you can view your SmoothPay in MyAccount.

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