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Direct Debit

Set up Direct Debit

An easy way to ensure you stay on top of your bills
Set up in our app
Log into MyAccount

Set up direct debit and go in the draw to win*

Set up direct debit during the competition period and you'll automatically go into the draw to win:

  • 1 x $3,000 Visa eGift Card
  • 20 x $300 Visa eGift Cards

Set it up in our app and you'll get double entries, giving you more chances to win.

* Competition ends 26 August 2026. Terms and conditions apply.

App Store    Google Play Store
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Direct Debit promo
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Benefits of direct debit

  • No more manual payments — more time for the things you enjoy.
  • Your bills are paid automatically, on time.
  • Set and forget your payments for added peace of mind.
  • Choose how you pay — bank account, debit card or credit card.
  • Set up separate direct debits for multiple accounts.
  • Manage it all in the Alinta Energy app or MyAccount.

How it works

  • Your bill is paid automatically on the due date from your chosen payment method.
  • You'll still receive your bill, so you can easily keep track of your energy use.
  • If you're currently on a payment plan, you won't be able to set direct debit just yet.
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High Bill Teaser

Set up direct debit

The easiest way to set up direct debit is in the app or MyAccount.

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Alinta Energy app

  1. Open the app and tap 'Direct debit' on your home screen.
  2. Choose the account you want to set it up for.
  3. Add your bank account or card details, and you're good to go.
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Download the app
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MyAccount

  1. Head to MyAccount and select 'Set up direct debit'.
  2. Choose the account you want to set it up for.
  3. Add your bank account or card details, and you're good to go.
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Log into MyAccount

Online form: if you'd prefer, you can use our online form and we'll set it up for you.

Direct debit FAQs

We've got answers

You can use several payment methods to set up direct debit through our online portal, this includes:

  • Credit card including Visa, MasterCard and American Express and remember we don’t charge merchant fees;
  • Debit card; and
  • Your bank account

Unfortunately no, if you have any current outstanding bills please pay the amount owing as you normally would. The direct debit that you have set up from your preferred payment method will only be activated for any future bills.

Your direct debit will show as set up on your MyAccount dashboard and settings page. If a payment is unsuccessful, we’ll contact you.

Yes, your credit card details will be updated in our system should you provide new details via the online direct debit sign-up.

You’ll be able to setup direct debit for multiple accounts easily via your MyAccount. Just simply select the accounts you wish to have the direct debit set up for and enter your preferred payment details only once. If you’re unable to see all your accounts in MyAccount, you may have different customer numbers and we will need to merge your accounts. Please call us on 13 37 02 to have this done.

Unfortunately no, you will only be able to sign up to direct debit once the switch has taken place and your account has been established in our systems.

To cancel your direct debit, head to your MyAccount Settings page and simply select ‘Remove’ for the direct debits you want cancelled. 

As there are several instalment options to set up SmoothPay, you will need to contact us directly to discuss. Please call 13 37 02.

Once successfully set up, you can view your SmoothPay in MyAccount.


Acknowledgement of Country
Alinta Energy acknowledges the Traditional Custodians of the land on which we live, work and conduct our business operations.  We acknowledge the continuing connections of Aboriginal and Torres Strait Islander Peoples to Country and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander people.

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