Woman with glasses sitting at her kitchen table looking at a laptop and smiling
Direct Debit

Set up Direct Debit

An easy way to ensure you stay on top of your bills
Set up in our app
Log into MyAccount
Woman on her laptop with coffee
Woman on her laptop custom

Benefits of direct debit

  • No more manual payments — more time for the things you enjoy.
  • Your bills are paid automatically, on time.
  • Set and forget your payments for added peace of mind.
  • Choose how you pay — bank account, debit card or credit card.
  • Set up separate direct debits for multiple accounts.
  • Manage it all in the Alinta Energy app or MyAccount.

How it works

  • Your bill is paid automatically on the due date from your chosen payment method.
  • You'll still receive your bill, so you can easily keep track of your energy use.
  • If you're currently on a payment plan, you won't be able to set direct debit just yet.
Couple in a kitchen reading a paper bill and looking concerned
High Bill Teaser

Set up direct debit

The easiest way to set up direct debit is in the app or MyAccount.

Graphical representation of a person in a large blue armchair holding a mobile phone and above shows a checklist of items

Alinta Energy app

  1. Open the app and tap 'Direct debit' on your home screen.
  2. Choose the account you want to set it up for.
  3. Add your bank account or card details, and you're good to go.
arrow_forward
Download the app
Graphical representation of a home office showing chair, desk, printer, monitor, bookshelf with books and a plant next to a window

MyAccount

  1. Head to MyAccount and select 'Set up direct debit'.
  2. Choose the account you want to set it up for.
  3. Add your bank account or card details, and you're good to go.
arrow_forward
Log into MyAccount

Online form: if you'd prefer, you can use our online form and we'll set it up for you.

Direct Debit competition winners

Congratulations to our winners!

$3,000 digital Visa card

J AmouyalQLD

$300 digital Visa card

N PrabhakarVIC
B BakerNSW
A VellinisVIC
A SharpVIC
S KalyanapuQLD
K ElshoutVIC
L LiVIC
M SchofieldSA
J PannachVIC
R HoggQLD
H WangVIC
O SmithVIC
R ToddQLD
A HayesSA
R CarlinSA
K TamVIC
B VellingiriVIC
K LuVIC
S MusiyiwaNSW
L JonesNSW

Direct debit FAQs

We've got answers

You can use several payment methods to set up direct debit through our online portal, this includes:

  • Credit card including Visa, MasterCard and American Express and remember we don’t charge merchant fees;
  • Debit card; and
  • Your bank account

Unfortunately no, if you have any current outstanding bills please pay the amount owing as you normally would. The direct debit that you have set up from your preferred payment method will only be activated for any future bills.

Your direct debit will show as set up on your MyAccount dashboard and settings page. If a payment is unsuccessful, we’ll contact you.

Yes, your credit card details will be updated in our system should you provide new details via the online direct debit sign-up.

You’ll be able to setup direct debit for multiple accounts easily via your MyAccount. Just simply select the accounts you wish to have the direct debit set up for and enter your preferred payment details only once. If you’re unable to see all your accounts in MyAccount, you may have different customer numbers and we will need to merge your accounts. Please call us on 13 37 02 to have this done.

Unfortunately no, you will only be able to sign up to direct debit once the switch has taken place and your account has been established in our systems.

To cancel your direct debit, head to your MyAccount Settings page and simply select ‘Remove’ for the direct debits you want cancelled. 

As there are several instalment options to set up SmoothPay, you will need to contact us directly to discuss. Please call 13 37 02.

Once successfully set up, you can view your SmoothPay in MyAccount.


Acknowledgement of Country
Alinta Energy acknowledges the Traditional Custodians of the land on which we live, work and conduct our business operations.  We acknowledge the continuing connections of Aboriginal and Torres Strait Islander Peoples to Country and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander people.

campfire