Our customer service teams are experiencing higher than usual call volumes. Skip the queue by signing up online or visit our contact us page. For further information on current energy costs & pricing click here.
Energy costs & pricing explained
We understand the critical role that energy plays in the everyday lives of Australians. Here we’ll break down what’s happening in the energy market, how this might impact you and offer additional support and ways to get in touch.
Here’s some frequently asked questions for our Victorian customers
Why are electricity and gas prices increasing?
Wholesale energy costs, which account for a significant portion of your bill, have risen significantly in 2022 (driven by global energy price rises and local supply and demand pressures).
Standing offers
Our standing offer rates (which include the Victorian Default Offer in Victoria and the Default Market Offer in New South Wales, Queensland and South Australia) have increased as of the 1 July. The Victorian and federal governments have released their advice about these rates, and we will increase our standing offers in line with that advice.
Market offers
We’re reviewing our market offers. Rest assured, we will provide customers with advanced notice of any change. Impacted customers will receive a bill change alert prior to any variation occurring which will be tailored to their personal circumstances (for example fuel type, distribution area, rate change comparison, tariff structure etc).
What are the costs of energy?
The costs in your energy bill
Your energy bills consist of two types of costs – fixed (costs you can’t control) and non-fixed costs (costs you can control).
So, what do those fixed costs include?
- Retail - the cost of managing customer accounts, sending out bills and customer service;
- Wholesale - the cost of producing gas or electricity;
- Network - the cost of transporting gas or electricity down pipelines or power lines and of building and maintaining the network infrastructure;
- Green - the cost of programs to save energy and support the development of renewable energy such as wind farms and solar.
And the Non-fixed costs are:
- Usage - the cost of the electricity or gas you use, which differs from bill to bill depending on how much energy you use.
Check out this video below.
Reducing non-fixed costs
Cutting your usage is the key to saving energy and money. Check out our energy saving tips and ideas here.
Need help and support?
Alinta Energy recognises that prices increases can be difficult and we want to support our customers in anyway we can. For available hardship, Government assistance, payment assistance and additional ways of how you can get in contact with us, see below.
Ways to get in touch
Our customer service teams are experiencing higher than usual call volumes. For our existing customers, to access your account details 24/7 register or log into MyAccount, and for additional ways to get in touch, send us a private message on Facebook or send us an online enquiry.
MyAccount
Log in to MyAccount to access your account information, concession details, payment arrangements and more.
Lastly, not an Alinta Energy customer but would like to join?
We’re reviewing our market offers. While we complete our review, we’re offering electricity and gas standing offers to residential and small business customers. We expect to finalise our review and release new products in the coming weeks and months.