Why’s my bill so high?

Having a great value gas plan is an important first step in minimising your energy costs, particularly if you’ve been spending more time at home. But there are other factors that can still lead to higher than expected bills.

How’s the weather been?

The weather can have a significant impact on your household gas usage. During winter, the shorter and cooler days can push up your gas usage especially if you’re inside with your gas heater running, having longer hot showers or cooking for the household.

Have you had more people at your house?

An increase in the size of your household for a period can impact your gas usage. This is also the case when you have a household member spending more time at home, whether you’re working from home, during school holidays or on a public holiday.

Plugged in a new gas appliance?

When shopping for a new appliance try to buy energy efficient appliances, the higher the rating, the less power they consume. You’ll find the rating on the back or bottom of most appliances.

Was there a change in your billing period?

The number of days in a billing period can differ between bills. If you see a small variation in your bill, the billing period may have been longer than a previous one. Compare the dates on your current and previous bill.

Billed on an estimated meter reading?

Alinta Energy bill gas quarterly based on your actual consumption. However, if a meter reader is unable to get to your meter, we will have to estimate your gas use.

Have your gas plan benefits expired?

Your gas plan and any discounts associated with it may have expired. You can contact us to find a plan that suits your needs.

Did gas prices go up?

Gas prices can change from time to time. When they do, we will always let you know with a message on your bill after the change has occurred. Our website will always display our latest Natural Gas pricing and fees for residential gas customers.

Does your bill include previous amounts you haven’t paid?

If you didn’t pay your previous bill in full, any remaining amount is applied to your next bill.

Is your meter number correct?

Check that the meter number on your bill matches the meter number on your gas meter. If there is a discrepancy, call our local customer service team on 13 13 58.