A message from our CEO

Our CEO & MD, Jeff Dimery provides an update on the plans we have in place with ensuring reliable energy generation, along with our continuing commitment to doing all that we can for our customers, staff and the community.

I wanted to advise you about our business continuity plans during the rapidly evolving situation relating to the COVID-19 pandemic.

This is a challenging time for all of us and the health, wellbeing and safety of our employees, customers and the community is our number one priority.

Our approach aligns with the advice of the Australian Government, state authorities and relevant regulatory bodies.

Supporting our customers

We understand the critical role that energy plays in the everyday lives of Australians. It’s imperative we keep delivering for our customers in these challenging times.

For our customers in Western Australia

If you’ve been financially impacted by COVID-19, we’re here to support you.

For our residential customers

Our Continuous Energy Program is available to you. Don’t hesitate to get in touch by calling 13 13 58, we can help you with:

  • Arranging a payment extension, setting up a payment plan or alternative payment options to help you through your individual circumstances,
  • Providing advice on relevant government assistance programs or organisations with financial counselling services,
  • Ensuring all relevant government concessions and rebates are applied to your account,
  • We’ll ensure you stay connected – there will be no disconnections for affected customers receiving hardship assistance until 31 July 2020,
  • We’ll regularly keep in touch with you to see how you’re going.
For our small business customers

We understand that many small businesses have unfortunately been financially impacted by COVID-19, we’re here to help. Please don’t hesitate to call 13 13 58, we can help you by arranging payment extensions, setting up payment plans or alternative payment options to suit your individual business circumstances. We’ll also ensure you stay connected.

Continuing local support

We’re operating normal hours of service and our local team is ready to answer your calls. You can reach us on 13 13 58 and our team will continue to provide the very best service we can. We note that we may experience some slight delays from time to time as we adapt to the ever-changing situation and we appreciate your patience should this occur. Alternatively, you can send an online enquiry by clicking here, or visit My Account where you can view account information, billing and payment history and much more.

Energy generation

At Alinta Energy we take seriously our role in delivering an essential service for our customers.

Our energy generation assets each have specific plans in place to support ongoing generation.

The teams at our power stations have implemented their pandemic response plan which includes (among other controls) further restrictions on access to the site and increased hygiene protocols. The team is also planning for ongoing availability of critical roles to be performed on site should further escalations occur.

Our office-based teams

To support the health and wellbeing of our people, where appropriate and for roles where this is possible, we have implemented secure online work-from-home arrangements for many office-based teams. Our teams will be available via the usual contact details.

For roles that continue to work in our office locations, the reduction in the number of employees on site is enabling us to implement social distancing.

Thank you for your ongoing support and patience at this time. We’re committed to continuing to deliver for you, so please don’t hesitate to reach out if you have questions.

Please take care.