We understand that for some businesses, uninterrupted power supply to run Life Support Equipment is critical. To receive priority attention, you need to register your Life Support Equipment with us.

The Government of Western Australia determines which medical equipment is classified as Life Support Equipment and provides a Life Support Equipment Energy Subsidy to assist financially disavantages persons meet the energy costs associated with operating that equipment. To see if the medical equipment operated by your business is classified as Life Support Equipment please visit the Department of Finance - Life Support Equipment Energy Subsidy Scheme.

Once your life Life Support Equipment is registered with us, we will advise Western Power, the electricity network operator, that there is critical medical equipment at your business address.

Often events that cause power outages, such as natural disasters or major accidents, are out of anyone's control. You are strongly advised to implement a plan to deal with potential power interruptions at your business.

By registering your Life Support Equipment, Western Power will take your situation into account when it organises the order of power restoration after an outage.

How do I register?

To register, you need to complete this Life Support Equipment Registration and return it to us via mail or online.

Call 08 9486 3252 to ask for an application to be sent to you. If you have signed an agreement with us and ticked the life support box on your agreement, a form should also be provided to you by your Account Manager to complete.

By Mail

Alinta Energy
PO Box 8348, PERTH BC, WA 6849 



  1. download the form.
  2. complete all fields.
  3. obtain medical authorisation [as per Section 4].
  4. sign the form.
  5. scan and attach your electronic application.
  6. email your application to business_sales@alintaenergy.com.au

Incomplete forms will not be accepted.

Please note Alinta Energy does not accept applications by fax.

For further information:

Telephone [08] 9486 3252
If you do not speak English, please call the telephone interpreter service on 1300 195 575.
TTY [08] 9221 8608 [for customers with hearing or speech difficulties].

Frequently asked questions

If your business is using life support equipment and moves premises, please call us on 08 9486 3252 between 8.30am – 5pm Monday to Friday, so we can change your account details and notify Western Power. 

Here are a few suggestions to help you stay prepared in the event of an emergency.

  • Always have an alternative power source nearby – such as a generator or battery backup.
  • Keep emergency phone numbers handy – doctor, fire, police and ambulance.
  • Always have a phone available that doesn’t rely on mains power.
  • Know the location of your nearest hospital.

More than great energy.

That's better™.