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Understanding your rates and fees

Your rates and fees are changing. Find out what this means for you, along with energy saving tips, financial support and more.

From 1 July 2026, our rates and residential Account Service Fee will be changing and reflected on your first bill issued after this date.

These updates allow us to continue delivering the service, reliability and support our customers rely on.

Frequently asked questions

The cost of supplying gas has increased, which includes maintaining gas pipelines and everyday operating costs. Updating our rates and fees helps ensure gas can continue to be supplied safety and reliably, in line with government regulations.

Residential customers: Your Daily Supply and usage rates will be changing from 1 July, as set out in the Energy Coordination (Gas Tariffs) Regulations 2000 and will move in line with the Consumer Price Index (CPI).

The Account Service Fee is changing from 22.07 cents per day (incl. GST) to 27.18 cents per day (incl. GST), which is an average increase of $1.56 per month.

Small Business customers: Your Daily Supply and usage rates will be changing from 1 July, as set out in the Energy Coordination (Gas Tariffs) Regulations 2000 and will move in line with the Consumer Price Index (CPI).

The new rates will be available online from 17 June 2026 and on your bill from 1 July 2026. 

Rates can be viewed on our gas pricing and fees page.

1 July 2026. You will see these changes on your bill from this date.

If these changes are relevant for you, an outline of what to expect can be found on the back of the bill you receive before 1 July 2026.

No, there is nothing for you to do. Everything else on your account remains the same. Your gas service and any existing payment arrangements will continue as usual, and if you're currently receiving a discount, it will continue to apply after the new rates take effect as well.

Network Operator costs are fees charged by the company that owns and maintains the gas network. If the Network Operator changes certain service fees, such as metering service fees, we pass these charges on to customers when the service is uesd.

You can find more information about these on our rates and fees page.

The CPI is published by the Australian Bureau of Statistics to reflect the changes in the cost of everyday goods and services.

The Energy Coordination (Gas Tariffs) Regulations 2000 are Western Australian government regulations that set rules for how gas prices and tariffs are managed. They help ensure pricing is regulated and transparent.

The tariff increases in Albany and Kalgoorlie have been calculated in accordance with the Energy Coordination (Gas Tariffs) Regulations 2000.

Albany is supplied using LPG. LPG is more expensive for Alinta Energy to purchase than natural gas.

Kalgoorlie is supplied using natural gas, but is supplied via a different gas pipeline, which impacts the cost of supplying gas there. Natural gas is still very competitively priced compared to alternative fuels available in Kalgoorlie.

Better understand your gas usage and costs

I may need help with paying my bills, what support is available?

If you need some support, we have a range of different payment options and assistance programs to help.


Acknowledgement of Country
Alinta Energy acknowledges the Traditional Custodians of the land on which we live, work and conduct our business operations.  We acknowledge the continuing connections of Aboriginal and Torres Strait Islander Peoples to Country and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander people.

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