Understanding your rates and fees

Your rates and fees are changing. Find out what this means for you, along with energy saving tips, financial support and more.

From 1 July 2026, our rates and residential Account Service Fee will be changing and reflected on your first bill issued after this date.

These updates allow us to continue delivering the service, reliability and support our customers rely on.

Frequently asked questions

Sometimes we need to adjust our pricing to reflect the costs involved in supplying your energy. Factors that contribute to our costs include sourcing gas, charges passed onto us that cover the maintenance of the network (the pipes), and responding to changes in the energy market.

Residential customers: Your Daily Supply and usage rates will be changing from 1 July, as set out in the Energy Coordination (Gas Tariffs) Regulations 2000 and will move in line with the quarterly Consumer Price Index (CPI) of 4.09%.

The Account Service Fee is changing from 22.07 cents per day (incl. GST) to 27.18 cents per day (incl. GST), which is an average increase of $1.56 per month.

Small Business customers: Your Daily Supply and usage rates will be changing from 1 July, as set out in the Energy Coordination (Gas Tariffs) Regulations 2000 and will move in line with the quarterly Consumer Price Index (CPI) of 4.09%.

Rates can be viewed on our gas pricing and fees page.

These changes take effect on 1 July 2026 and you will see these changes on your bill from this date.

Prior to the rate change date of 1 July 2026, we may have sent a notice on your bill advising you of these changes. Alternatively, we may have sent you a letter in the post or an email.

No, there is nothing for you to do. Your gas service and any existing payment arrangements will continue as usual, and if you're currently receiving a discount, it will continue to apply after the new rates take effect.

Network Operator costs are fees charged by the company that owns and maintains the gas network. If the Network Operator changes certain service fees, such as metering service fees, we pass these charges on to customers when the service is uesd.

You can find more information on our rates and fees page.

The CPI is published by the Australian Bureau of Statistics (ABS) to reflect the changes in the cost of everyday goods and services.

While the ABS recently transitioned to a monthly CPI, the published quarterly CPI of 4.09% is used to calculate the new rates, as required by the Energy Coordination (Gas Tariffs) Regulations 2000.

The Energy Coordination (Gas Tariffs) Regulations 2000 are Western Australian government regulations that set rules for how gas prices and tariffs are managed. They help ensure pricing is structured and transparent.

The tariff increases in Albany and Kalgoorlie have been calculated in accordance with the Energy Coordination (Gas Tariffs) Regulations 2000.

Albany is supplied using LPG, which is more expensive for Alinta Energy to purchase than natural gas.

Kalgoorlie is supplied using natural gas, but is supplied via a different gas pipeline, which impacts the cost of supplying gas there. Natural gas is still very competitively priced compared to alternative fuels available in Kalgoorlie.

If your billing cycle falls over the period where we have changed our prices, there will be two sections to show your rates, both before and after the price change on 1 July 2026.

If you need some support, we have a range of payment options and assistance programs available. Visit Payment Assistance or call us on 13 13 58.

Better understand your gas usage and costs

I may need help with paying my bills, what support is available?

If you need some support, we have a range of different payment options and assistance programs to help.


Acknowledgement of Country
Alinta Energy acknowledges the Traditional Custodians of the land on which we live, work and conduct our business operations.  We acknowledge the continuing connections of Aboriginal and Torres Strait Islander Peoples to Country and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander people.

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