Understanding your rates and fees

Have you recently received a notification that your gas rates and fees are changing? Find out what this means for you, along with energy saving tips, financial support and more.

What's happening with my rates?

Our retail gas tariff for all customers will increase from 1 July 2025. We have also changed some of our fees from 1 July 2025.

What should I do to prepare for these changes?

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Bill checklist card

Understanding your gas bill

It's important to be familiar with your current energy usage and costs. We've created a guide to explain your bill.

Your gas bill explained

Look at ways to reduce your gas consumption

There are a few simple changes you may be able to make that could help lower your household costs.

Learn how to reduce your gas usage
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Power Generation and Development

Energy costs explained

Your bill is made up of a number of fixed and non-fixed costs. We can help you understand what they are.

Read about the energy costs that impact your bill

Frequently asked questions

The price you pay for gas can change for a few reasons including changes in the cost to buy your gas, to deliver your gas to your home or business through the pipes, movement in the energy market that impacts our business coasts, and environmental charges associated with jurisdictional schemes. When these things happen, we need to change our rates so we can keep providing you the best possible service and reliability that you've come to expect from us.

A notification was sent to you by your preferred method (email or letter) in June to advise of these rate changes.

The tariff increases in Albany and Kalgoorlie have been calculated in accordance with the Gas Tariff Regulations (Energy Coordination (Gas Tariffs) Regulations 2000).

Albany is supplied using LPG. LPG is more expensive for Alinta Energy to purchase than natural gas.

Kalgoorlie is supplied using natural gas, but is supplied via a different gas pipeline, which impacts the cost of supplying gas there. Natural gas is still very competitively priced compared to alternative fuels available in Kalgoorlie.

If your rates change within your billing cycle, you will see two billing summary sections on the back of your bill: one section for charges up until 30 June 2025 and the second section reflecting charges at the new rates.

While the start date for your new charges displays on your bill from 30 June 2025, your new rates will only take effect from 1 July 2025.

You're not being charged twice for your usage on 30 June 2025.

Due to our pricing structure extending beyond two decimal points, it's sometimes necessary to round your bill. We have a regulatory requirement to round figures that do not end in a "0" or a "5". 

We try to ensure that this rounding balances out over multiple bills, so while some bills may be rounded up, others may be rounded down, averaging out in the long run.

We review our fees regularly to make sure they reflect our constant efforts to provide the high level of local customer service and reliability you've come to expect from us including help with your bill queries, moving home and other support.

Yes, we will be introducing a fee for each bill we send to you via post. You can get ready for the change by going paperless and opting to receive your bill via email instead. You can set up paperless communication here.

Yes, if you pay your bill at Australia Post you'll be charged an over-the-counter fee. The best way to avoid this fee is by paying your bill online or setting up direct debit. This can be done easily and quickly in MyAccount.

These fees cover the rising costs of certain services, like paper billing and over-the counter payments. By introducing these as fees, only those who use these services pay for them, rather than spreading the cost across all customers.

I may need help with paying my bills, what support is available?

If you need some support, we have a range of different payment options and assistance programs to help.


Acknowledgement of Country
Alinta Energy acknowledges the Traditional Custodians of the land on which we live, work and conduct our business operations.  We acknowledge the continuing connections of Aboriginal and Torres Strait Islander Peoples to Country and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander people.

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