Prices and contract information

Does the supply charge apply even if I have electricity and gas connected but don't use it?

How do I find the rates?

How do I cancel the contract?

What is a discount benefit period?

When will I transfer to Alinta Energy?

How long is the cooling off period?

What is a Supply Charge?

Am I locked into this contract?

Will you tell me when the rates will go up?

Billing

How can I calculate my next bill?

How can I pay my bill?

How often do I receive my Alinta Energy bill?

I have credit with my current retailer can this be transferred?

What is an estimated account?

When will I get my first bill from Alinta Energy?

Why is my electricity or gas bill higher than usual?

Switching to Alinta Energy

Are your energy offers available to renters?

How easy is it to switch Alinta Energy?

I’d like to know more about your offers, who can I speak to?

Monthly Billing

Why is monthly billing being implemented?

How do I know if I am eligible for monthly billing?

How do I know if I have the correct meter type to be eligible for monthly billing?

I signed up for monthly billing and now you are telling me I can’t be billed monthly, why is this?

I have solar, will my solar charges also be billed monthly?

I don’t want to be billed monthly, can I be billed quarterly?

Existing Customers - Our Fair Deal / Home SaverPlus energy plans

Are the Fair Deal / Home SaverPlus energy plans still available?

How is the discount applied?

Is the discount off the total bill?

What happens if I don’t pay my account on time?

Existing Customers - Our Fair Saver guaranteed product

Do I have to pay by direct debit to receive the discount?

How does the discount work?

How does this affect my solar feed in tariff?

How long is my discount benefit period?

If I pay late, will I be penalised?

If my discount is guaranteed, does this mean my rates are guaranteed?

Changing energy plans

Am I able to change plans, if I am an existing customer?

I am currently on direct debit, does that all transfer over to this new product as well?

I currently pay my bill through Centrelink, will this be affected?

If I decide to change energy plans will you need my concession details again or have you got that already?

Will my solar feed in tariff automatically role-over to this new product?

Solar

I have solar panels are you able to help?

Concessions

I have a Government concession card, what should I do?

Will I continue to receive my government concession?

Moving

What happens if I move home?

Faults and emergencies

Who do I contact if I have a problem with my supply or a power outage?

Complaints

What if I have a complaint?

Privacy

What is Alinta Energy’s Privacy Policy?

Will Alinta Energy ever ask for my personal details over email?

Getting in touch

How do I contact your Customer Service?

Where is your contact centre based?

General

Are you a Chinese owned company?

Have we answered your question?