If you require payment assistance, call 1300 282 613 before your bill is due and we'll work with you to arrange assistance based on your individual needs. An extension can also be requested quickly via MyAccount or the Alinta Energy app.
If you're a small business customer, we've collated more specific financial support options for you at our Business support page.
If you do require payment assistance, call 1300 721 753 before your bill is due and we'll work with you to arrange assistance based on your individual needs. An extension can also be requested quickly via MyAccount or the Alinta Energy app.
If you're a small business customer, we've collated more specific financial support options for you at our Business support page.
If you do require payment assistance, call 1300 920 557 before your bill is due and we'll work with you to arrange assistance based on your individual needs.
If you're a small business customer, we've collated more specific financial support options for you at our Business support page.
Call before your bill is due and speak to a real person who can assist you.
If you're having a hard time staying on top of your energy bill, we're here to try and make things a little easier. There are lots of ways we can help, including:
Centrepay is a voluntary direct deduction service available through Services Australia. If you receive eligible payments from Centrelink, you can ask them to make automatic payments to your Alinta Energy account.
Setting up is easy, all you need to do is contact Centrelink directly and provide them with Alinta Energy’s Centrelink Reference Number (CRN) 555 051 358 C.
Our Alinta Assist program is available to help our customers through tough times when they struggle to pay their bill. We'll work with you to help you get back on track.
Call before your bill is due and speak to a real person who can assist you.
Under the Payment Difficulty Framework (PDF), which was effective as of 1 January 2019, Victorian residential customers can access additional assistance. The payment difficulty framework established an entitlement for customers who are anticipating or are already in payment difficulty.
The types of assistance Alinta Energy can offer includes:
Download Payment difficulty framework facts
Call before your bill is due and speak to a real person who can assist you.
There's lots of ways we can help, including:
If you need more time to pay your current bill, request a payment extension online anytime, anywhere via MyAccount or submit an online form.
You can pay regular instalments to cover your overdue debt whilst continuing to pay for your ongoing usage, for a determined period of time.
In circumstances where you cannot pay your overdue debt and ongoing energy costs, we can provide tailored assistance options to suit your needs.
If you need more time to pay your current bill, request a payment extension online anytime, anywhere via MyAccount or submit an online form.
In circumstances where you cannot pay your overdue debt and ongoing energy costs, we can provide tailored assistance options to suit your needs.
To use the Speak & listen service, please call 1300 555 727.
To use the Teletypewriter (TTY) service, please call 13 36 77. This is available for the cost of a local call.
To use an Interpreter service, please call 1300 195 575.
Financial counselling is a free service offered by community organisations, community legal centres and some government agencies. To find a financial counsellor in your area, call the National Debt Helpline on 1800 007 007 or visit the Government’s MoneySmart website for more information.
The Federal and State governments offer a range of programs and concession rebates to assist people who are experiencing financial difficulty.
Our Alinta Assist Program is available to help our customers through tough times and we’ll work with you to help you get back on track.
You can download a copy of our hardship policy below. Alternatively, you can ask our friendly customer service team to send you a free copy by calling 1300 920 557.
We recognise that family violence is a serious and prevalent occurrence in Australian society. We aim to provide affected customers with safe, supportive, and flexible assistance.
We are committed to managing customers who are experiencing family violence with empathy, sensitivity and with the utmost consideration to customers’ account security and individual financial circumstances.
We believe reducing your energy usage yourself shouldn't be a daunting task, so we've collated some advice on how best to do so.
It's also important to understand how different factors can influence your bill costs, so we've broken down the main influences.
If you are experiencing any financial or hardship difficulties, please get in touch and we’ll work with you to arrange support, based on your individual circumstances.
Call 1300 920 557 to talk to one of our customer service team.
Monday to Friday – 8am to 6pm (AWST)
Saturday – 8am to 12pm (AWST)
If you require an interpreter, call 1300 297 727.
Alternatively, contact us using our online form or simply email WCAlintaAssist@alintaenergy.com.au.
It will help to have your customer account number (found at the top of your bill) and concession card details (if applicable) when you get in contact.
Financial counselling is a free service offered by community organisations, community legal centres and some government agencies. To find a financial counsellor in your area, call the National Debt Helpline on 1800 007 007 or visit the Government’s MoneySmart website for more information.
The Federal and State governments offer a range of programs and concession rebates to assist people who are experiencing financial difficulty.
Our Alinta Assist Program is available to help our customers through tough times and we’ll work with you to help you get back on track.
You can download a copy of our hardship policy below. Alternatively, you can ask our friendly customer service team to send you a free copy by calling 1300 721 753.
We recognise that family violence is a serious and prevalent occurrence in Australian society. We aim to provide affected customers with safe, supportive, and flexible assistance.
We are committed to managing customers who are experiencing family violence with empathy, sensitivity and with the utmost consideration to customers’ account security and individual financial circumstances.
We believe reducing your energy usage yourself shouldn't be a daunting task, so we've collated some advice on how best to do so.
It's also important to understand how different factors can influence your bill costs, so we've broken down the main influences.
If you are experiencing any financial or hardship difficulties, please get in touch and we’ll work with you to arrange support, based on your individual circumstances.
Call 1300 721 753 to talk to one of our customer service team.
Monday to Friday – 8am to 6pm (AEDT)
Saturday – 8am to 12pm (AEDT)
If you require an interpreter, call 1300 297 727.
Alternatively, email alinta.assist@alintaenergy.com.au.
It will help to have your customer account number (found at the top of your bill) and concession card details (if applicable) when you get in contact.
Financial counselling is a free service offered by community organisations, community legal centres and some government agencies. To find a financial counsellor in your area, call the National Debt Helpline on 1800 007 007 or visit the Government’s MoneySmart website for more information.
Our Alinta Assist Program is available to help our customers through tough times and we’ll work with you to help you get back on track.
You can download a copy of our hardship policy below. Alternatively, you can ask our friendly customer service team to send you a free copy by calling 1300 282 613.
We recognise that family violence is a serious and prevalent occurrence in Australian society. We aim to provide affected customers with safe, supportive, and flexible assistance.
We are committed to managing customers who are experiencing family violence with empathy, sensitivity and with the utmost consideration to customers’ account security and individual financial circumstances.
We believe reducing your energy usage yourself shouldn't be a daunting task, so we've collated some advice on how best to do so.
It's also important to understand how different factors can influence your bill costs, so we've broken down the main influences.
If you are experiencing any financial or hardship difficulties, please get in touch and we’ll work with you to arrange support, based on your individual circumstances.
Call 1300 282 613 to talk to one of our customer service team.
Monday to Friday – 8am to 6pm (AEDT)
Saturday – 8am to 12pm (AEDT)
If you require an interpreter, call 1300 297 727.
Alternatively, email hardship@alintaenergy.com.au.
It will help to have your customer account number (found at the top of your bill) and concession card details (if applicable) when you get in contact.
